Marc Purino
Scarborough,ON
Summary
Experienced Financial Services Representative and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
4
4
years of professional experience
Work History
Financial Services Representative
Cash Money Cheque Cashing
01.2022 - 02.2024
- Mentored junior colleagues in sales techniques and product knowledge, fostering a collaborative work environment.
- Maintained updated records of all financial transactions to support traceability.
- Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
- Developed expertise in multiple collections software systems for seamless transition between different clients'' needs.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Guest Experience Leader
McDonald's
08.2020 - 01.2023
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Streamlined the check-in process for improved efficiency and reduced wait times.
- Conducted regular inspections of public areas to ensure cleanliness, safety, and overall guest satisfaction.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Education
High School Diploma -
Padre Vicente Garcia Academy
Batangas, PHSkills
- Financial Product Sales
- Sales Quota Achievement
- Financial Services
- Regulatory Compliance
- Financial Reporting
- Loan Applications
- Cash Handling
- Debt Management
- Problem Solving
- Account Documentation
- Customer Relationship Building
- Cash Management
- Credit Analysis
Languages
English
Timeline
Financial Services Representative
Cash Money Cheque Cashing
01.2022 - 02.2024
Guest Experience Leader
McDonald's
08.2020 - 01.2023
High School Diploma -
Padre Vicente Garcia Academy
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