Summary
Overview
Work History
Education
Skills
Performance of the year
Interests
Timeline
Generic

Marc Perrault

Ottawa,ON

Summary

Dynamic Property Operations Manager with a proven track record at Interrent Holdings REIT, enhancing property values through strategic capital improvements and effective budgeting. Skilled in emergency preparedness and exceptional communication, I foster strong tenant relationships and streamline operations, achieving increased tenant satisfaction and operational efficiency.

Overview

9
9
years of professional experience

Work History

Property Operations Manager

Interrent Holdings REIT
12.2021 - Current
  • Oversaw capital improvements projects, enhancing property values while minimizing disruption to residents.
  • Conducted regular property inspections, identifying areas that required attention or improvement.
  • Implemented preventive maintenance programs to minimize downtime and extend the life of building systems.
  • Streamlined communication between management, staff, and tenants by implementing effective communication channels such as newsletters and online portals.
  • Established clear performance expectations for staff members, leading to increased productivity and job satisfaction levels across the team.
  • Coordinated emergency response efforts during incidents, minimizing damage to properties while prioritizing tenant safety.
  • Developed strong relationships with vendors and contractors to negotiate favorable pricing for maintenance services.
  • Assessed needs for upgrades or renovations in properties based on market demands or tenant feedback.
  • Cooperated with local government agencies on matters related to code compliance or zoning issues affecting the properties.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and creating development plans to advance their skills and careers.
  • Reviewed vendor contracts regularly to ensure best value for services rendered while maintaining high quality standards in property operations.
  • Trained new team members on company policies and procedures, resulting in improved employee performance and retention rates.
  • Increased tenant satisfaction by implementing efficient property management processes and addressing maintenance concerns promptly.
  • Managed budget for property operations, ensuring financial stability and optimal resource allocation.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.

Residential Property Manager

CB Properties
03.2019 - 12.2021
  • Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
  • Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
  • Collaborated with leasing agents to maintain up-to-date knowledge of available units and market trends affecting rental rates.
  • Established preventative maintenance schedules to minimize downtime of facilities while maximizing cost efficiency.
  • Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
  • Kept properties in compliance with local, state, and federal regulations.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Maintenance Manager

Germain Hotels
01.2016 - 02.2019
  • Supervised employee performance, preventive maintenance, and safety.
  • Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
  • Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.
  • Planned scheduled maintenance outages as part of preventive maintenance program.
  • Managed a team of technicians, providing guidance and support for skill development and performance improvement.
  • Collaborated with other departments to verify completion of maintenance tasks.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
  • Created and submitted detailed reports to highlight maintenance activities and equipment performance.
  • Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
  • Streamlined work order processes for quicker response times, resulting in increased productivity and reduced costs.
  • Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
  • Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Prepared and reviewed maintenance contracts with external service providers to offer mutually binding agreements.
  • Implemented energy conservation measures that led to significant savings on utility bills without compromising facility operations.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

High School Diploma -

Ecole Secondaire Belcourt
Ottawa, ON
06-1982

Skills

  • Property management expertise
  • Budgeting and financial management
  • Emergency preparedness
  • Space planning
  • Facilities maintenance
  • Building systems
  • Safety and compliance
  • Exceptional oral and written communication skills
  • Customer service-focused
  • Property inspections
  • Property tours and inspections
  • Maintenance
  • Grounds maintenance
  • Multi-family property management
  • Apartment maintenance
  • Staff management
  • New construction
  • Maintenance scheduling
  • Preventive Maintenance
  • Valid [state name] driver's license
  • Building operations
  • Maintenance coordination
  • Unit vacancies
  • Landscaping and grounds maintenance
  • Work order monitoring
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Creative and adaptable
  • Relationship building
  • Customer relations
  • Microsoft office
  • Team building
  • Data entry
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Conflict resolution
  • Operations management
  • Property maintenance

Performance of the year

I was awarded a Performance of the Year my 1st year at Interrent.

Interests

I enjoy playing the guitar and the piano

Timeline

Property Operations Manager

Interrent Holdings REIT
12.2021 - Current

Residential Property Manager

CB Properties
03.2019 - 12.2021

Maintenance Manager

Germain Hotels
01.2016 - 02.2019

High School Diploma -

Ecole Secondaire Belcourt

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Marc Perrault