Marc Perez
Tulare
Summary
Dynamic professional with an Associate Degree in Information Systems and Programming. Strong background in customer service across multiple industries, adept at training teams to enhance operational efficiency and customer satisfaction. Known for effective communication and problem-solving skills, dedicated to fostering a respectful and collaborative work environment.
Overview
9
9
years of professional experience
Work History
Store Manager (RSM)
Metro by T-Mobile
Visalia
06.2025 - Current
- Entrusted to open and close retail facility, train new employees and operate store solely or with small team.
- Implemented promotional strategies that enhanced customer engagement and drove sales.
- Monitored sales performance and adjusted tactics to align with customer needs and market trends.
- Created work schedules and maintained inventory counts to ensure optimal staffing and product availability.
- Trained new employees and conducted weekly one-on-one meetings with each.
- Participated in weekly management meetings to discuss business strategies and operations.
- Ensured compliance with company policies and procedures at all times.
Account Associate
T-Mobile
Kingsburg
07.2023 - 06.2025
- Communicated directly with clients to address and resolve diverse issues, ensuring clarity and trust.
- Resolved customer issues by providing timely support, enhancing customer satisfaction.
- Research and resolve accounting issues; Maintain financial records and reports.
- Liaised between departments for abandoned/escheated funds and fraud cases, coordinated with vendors to resolve issues, and tracked fixed assets.
- Maintain confidentiality of clients; Solid interpersonal skills.
- Suggesting improvements in the budget.
Store Manager
Russell Cellular-Verizon
Kingsburg
07.2021 - 07.2023
- Entrusted to open and close retail facility, train new employees and operate store solely or with small team.
- Created work schedules and maintained inventory counts to ensure optimal store operations.
- Managed daily task distribution among employees, promoting effective teamwork and streamlined operations.
- Trained new employees and conducted weekly one-on-one meetings with each.
- Trained new employees for multiple stores and assisted other store representatives.
- Assisted customers with sales, technical support, billing, and data transfers, enhancing overall customer satisfaction.
- Attended weekly management and business meetings and participated in marketing calls, spreadsheets.
- Customer Service: Troubleshot technical issues performing email and password recoveries, customer promotion corrections, RIS Surveys (Rep Interaction Survey) and composed Customer Experience Tracker to fulfill needs.
Overnight Maintenance Supervisor
Wal-Mart
Tulare
09.2019 - 06.2021
- Conducted regular inspections to promptly identify and address maintenance issues, enhancing store safety and functionality.
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Coached and guided maintenance personnel, fostering skill development and teamwork within the department.
- Responded quickly to emergency repair requests from store personnel.
- Maintained inventory of tools and supplies for maintenance tasks.
- Stripped old wax off floors throughout the store and replaced with new floor wax by or before opening time.
- Ran walk behind scrubbers and automatic scrubber to clean floors.
- Collected and disposed of trash from parking lot, store perimeter, and interior to ensure cleanliness.
- Facilitated morning pick-up by preparing and arranging pallets for transport.
- Led team of six in absence of Team Leader, ensuring smooth operations and task completion.
- Addressed customer inquiries in a satisfactory manner.
Food Services 2
Kaweah Delta Health Care District
Visalia
06.2017 - 09.2019
- Supported kitchen staff by preparing ingredients and organizing meal service, contributing to efficient daily dining operations.
- Managed inventory levels in the tray line area to ensure adequate supplies for meal service.
- Trained new employees on daily tasks including maintenance issues.
- Collaborated with four-member team, assuming leadership responsibilities in absence of Team Lead to ensure continuity of service.
- Proposed innovative ideas and solutions that improved team processes and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Provided assistance to visitors, addressing questions and directing to appropriate destinations.
Education
Associate Degree - Information Systems and Programming
DeVry University
Naperville, IL08-2023
Skills
- Customer Service
- Point of Sale Systems
- Customer Relationship Management
- Visual Merchandising
- Customer Insights
- Leadership
- Team Leader
- Training
- Problem-Solving
- Troubleshooting
- Adaptability
- Critical Thinking
- Microsoft Office Suite
- Excellent Communication
Timeline
Store Manager (RSM)
Metro by T-Mobile
06.2025 - Current
Account Associate
T-Mobile
07.2023 - 06.2025
Store Manager
Russell Cellular-Verizon
07.2021 - 07.2023
Overnight Maintenance Supervisor
Wal-Mart
09.2019 - 06.2021
Food Services 2
Kaweah Delta Health Care District
06.2017 - 09.2019
Associate Degree - Information Systems and Programming
DeVry University