Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marc Paradis

Laval,QC

Summary

I have a strong background in the Information Technology Pharmaceutical Industry. I started as an Intern in 2014 and become an IT Manager in 2022.

Overview

2
2
years of professional experience

Work History

IT Manager

Altasciences
Montreal, QC
02.2022 - Current
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Coordinated technical training and personal development classes for staff members.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.

Education

Professional Diploma - IT Generalist

Emica
Montreal, QC
01.2015

Skills

  • IT Asset Management
  • Technical Troubleshooting
  • Team Development
  • Application support
  • Team Collaboration
  • User Support
  • Department management
  • Staff hiring
  • Budget Control

Languages

French
Professional Working
French
Full Professional
English
Professional Working

Timeline

IT Manager

Altasciences
02.2022 - Current

Professional Diploma - IT Generalist

Emica
Marc Paradis