Summary
Overview
Work History
Education
Skills
Timeline
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Marc Paculan

Vancouver,BC

Summary

Customer-oriented retail manager with extensive experience in building relationships, driving marketing campaign development, retaining key partnerships, and expanding profit channels. Tactical team leader with proven expertise in product launches, pricing strategy implementation, and accurately identifying customer needs to deliver targeted solutions. Leveraging my academic specialization in policy analysis, skilled at applying analytical thinking and strategic insights to optimize operational decisions and support sustainable business growth.

Overview

8
8
years of professional experience

Work History

Retail Manager

Barry's Bootcamp
Vancouver, Canada
09.2022 - Current
  • Manage product purchasing and selection by collaborating with B2B partners to source and buy apparel and accessories.
  • Developed and executed visual merchandising strategies, ensuring collections reflected seasonal trends, client demands, and Barry's brand identity.
  • Was recognized by the retail and visual directors across North America and the UK as a top-performing visual merchandiser, consistently aligning displays with global brand direction.
  • Managed retail tools by organizing inventory and preparing line sheets, lookbooks, and merchandising guides.

Senior Front of House Manager

Barry's Bootcamp
Vancouver, Canada
08.2021 - Current
  • Oversaw front desk operations, managing client check-ins, membership and gift card processing, and timely responses to inquiries across in-person and email channels, to ensure a seamless and professional client experience.
  • Supported leadership in onboarding, training, and supervising a team of 15+ staff, ensuring consistent client service, brand representation, and day-to-day efficiency.
  • Assisted the general manager in coordinating and executing corporate trial classes and charity events, handling scheduling, communications, and logistical planning to deliver high-impact client and community experiences.

Community Ambassador

Kwantlen Polytechnic University
Surrey, Canada
08.2020 - 09.2022
  • Served as a key liaison between KPU and external organizations, acting as the lead host at events and community activations to promote university programs and campus culture.
  • Supported integrated marketing and recruitment campaigns by providing front-line insights, and detailed event feedback to KPU’s communications team, recruiters, and key stakeholders.
  • Engaged directly with prospective students, sharing personal academic experiences and program information to generate interest and encourage enrollment at KPU.

Floor Manager and Senior Stylist

Allsaints
Vancouver, Canada
08.2017 - 05.2022
  • Assisted the store manager by overseeing daily operations, coordinating team development initiatives, optimizing floor layouts, and managing key administrative functions such as staff scheduling, inventory control, and performance reporting to drive sales growth and exceed targets.
  • Collaborated closely with customer experience leaders to track and improve team KPIs and SLAs, ensuring timely and effective resolution of online customer support requests.
  • Provided hands-on leadership to stylist teams by managing customer interactions across multiple channels—including in-person, email, chat, and phone—resolving product inquiries, and order issues.

Education

Bachelor of Arts - Political Science

Kwantlen Polytechnic University
Surrey, BC
05.2025

Skills

  • Sales and KPI analytics
  • Visual merchandising and floor planning software
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • E-commerce and online customer support platforms (Zendesk)
  • Policy analysis
  • Team leadership and staff development
  • Client relationship management
  • Effective communication and public speaking
  • Problem solving and conflict resolution
  • Brand representation and client outreach

Timeline

Retail Manager

Barry's Bootcamp
09.2022 - Current

Senior Front of House Manager

Barry's Bootcamp
08.2021 - Current

Community Ambassador

Kwantlen Polytechnic University
08.2020 - 09.2022

Floor Manager and Senior Stylist

Allsaints
08.2017 - 05.2022

Bachelor of Arts - Political Science

Kwantlen Polytechnic University

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Marc Paculan