Summary
Overview
Work History
Education
Skills
Timeline
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Marc O'Brien

Hamilton,Ontario

Summary

Driven Paralegal bringing comprehensive experience in Administrative law. Responsive team player with expertise in Provincial Offences, Summary Convictions, Landlord and Tenant Board, Worker's Insurance Board as well as Criminal Law. Detail-oriented and trustworthy with a focus on time management skills.

Overview

25
25
years of professional experience

Work History

Chef Owner

Main Sauce Catering
Hamilton, ON
01.2005 - Current
  • Catered in many capacities including private home functions, garden weddings, family gathering and through offering Personal Chef services
  • Strong research and development ethic led to consistent entrée improvement and always fresh and current trends
  • Started YouTube Channel, Good Food by Marc and have garnered 24K subscribers with over 3 M views
  • Managed day-to-day business operations
  • Used knowledge of market trends to create value-added entrees resulting in significant increase in revenues
  • Consulted with customers to assess needs and propose optimal catering solutions
  • Created and monitored promotional approaches to increase sales and profit levels
  • Maintained up-to-date administrative records to monitor operational conditions
  • Reconciled daily sales, returns and financial reports in QuickBooks

Desktop Support Technician

Randstad Technologies
Toronto, ON
07.2005 - 02.2009
  • Windows 7 and Windows XP administration on laptops and desktops
  • Hardware support for desktop PCs, laptops, multifunction devices, VoIP Avaya phones
  • Video conferencing administration via Tandberg system
  • Using SAP Netweaver application platform to administer and troubleshoot issues with payroll.
  • Maintain inventory of advertisements and manage ad server software
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
  • Patched software and installed new versions to eliminate security problems and protect data
  • Maintained servers and systems to keep networks fully operational during peak periods

Field Operations Supervisor

Roadware Group Inc.,
Paris, ON
02.2005 - 08.2008
  • · Coordinated testing of State and Federal highways and roads using software to capture all images and video of road surface
  • · Headed team of 4 Field Technicians to successful maintain & operate the15 subsystems installed on computerized truck which captured data as the vehicle traversed roads.
  • · Liaising between senior managers and state civil engineers’ to ensure that project is executed according to its specific parameters
  • · Trained & Coached new hires on operation procedures and Department of Transportation protocols..
  • · Completed projects in Iowa, Pennsylvania, Oklahoma, Rhode Island, Vermont, Alberta, Maine, Louisiana, Mississauga & Burlington (Ontario).

Artisan Baker

Pane Fresco
Paris, ON
01.2007 - 11.2007
  • Prepped, hand stretched and baked all 28 dough's, according to the high standards and specifications which must be adhered to to make authentic 12th century Artesian bread
  • Learnt and absorbed all the intricate artesian baking techniques taught by Master Baking Chef with skills & techniques garnered from Italy and San Francisco.
  • Participated in team-building activities to enhance working relationships
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties
  • Answered customer questions about products and services, helped locate merchandise and promoted key items
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
  • Developed strong rapport with customers and created positive impression of business

Education

Paralegal - Paralegal Studies

Mohawk College of Applied Arts And Technology
Hamilton, ON
05.2023

Culinary Arts Program Level 1 - Culinary Arts

Liaison College
Hamilton, ON
2007

Advanced Networking Technologies Diploma Microsoft Certification Systems Engineer-Windows 2000 Track A+ Training Certification -

Ryerson University
Toronto, ON
2001

Skills

  • Leadership and People Development
  • Project Oversight
  • Employee Motivation and Performance
  • Issue Resolution
  • Operational Analysis
  • New Business Development
  • Risk Mitigation and Management
  • Negotiation and Persuasion
  • Attention to Detail
  • Driven and Determined
  • Operational Efficiency and Safety

Timeline

Artisan Baker

Pane Fresco
01.2007 - 11.2007

Desktop Support Technician

Randstad Technologies
07.2005 - 02.2009

Field Operations Supervisor

Roadware Group Inc.,
02.2005 - 08.2008

Chef Owner

Main Sauce Catering
01.2005 - Current

Paralegal - Paralegal Studies

Mohawk College of Applied Arts And Technology

Culinary Arts Program Level 1 - Culinary Arts

Liaison College

Advanced Networking Technologies Diploma Microsoft Certification Systems Engineer-Windows 2000 Track A+ Training Certification -

Ryerson University

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Marc O'Brien