Marc Nunes
Toronto,ON
Summary
Results driven logistics and operations professional with expertise in quality management (ISO 9001 / AS9120B), international shipping, customs compliance, and ERP based inventory and production management. Proven track record managing key accounts, optimizing processes, and implementing data driven improvements to support operational efficiency and compliance. Skilled at documentation management, KPI tracking, and employee training, delivering measurable results in complex, fast paced environments.
Overview
7
7
years of professional experience
Work History
Technical Services Manager
Paisley Products of Canada inc
SCARBOROUGH, ON
09.2021 - Current
- Administered and improved Quality Management System (QMS) in compliance with ISO 9001 and AS9120B requirements
- Managed international logistics and shipping operations, including customs compliance, HS classification, and employed tariff mitigation strategies
- Led key account management for strategic customers representing ~80% of company revenue
- Maintained and organized a centralized technical documentation database, creating new documentation to support product launches
- Planned and conducted employee training to ensure ongoing compliance for warehouse and office personnel
- Utilized Microsoft Dynamics ERP to monitor and analyze KPIs, optimizing inventory management, production scheduling, and overall operational performance
Financial Advisor
Freedom 55 Financial
03.2019 - 08.2021
- Prospected and acquired new clients, building and maintaining a diverse portfolio of individual and family accounts
- Assessed clients’ financial situations, goals, and life circumstances to recommend tailored insurance and investment solutions
- Developed and presented comprehensive financial plans, ensuring alignment with clients’ objectives and long-term success
Education
Bachelor of Business Administration - Business
G. Raymond Chang School of Continuing Education
06-2011
Skills
- Customer Service - Key Accounts: Customer Success, sales / quoting, scheduling, logistics
- International logistics and shipping: customs compliance, HS classification, dangerous goods handling
- Inventory & Production Management: ERP Systems (Microsoft Dynamics), Production Scheduling, Stock Control
- Process Improvement & Reporting: KPI Tracking, Data Analysis, Continuous Improvement
- Documentation & Compliance: Technical Documentation, Audit Preparation, Regulatory Compliance
- Quality Management: ISO 9001, AS9120B, QMS, SOPs
Languages
Portuguese
Professional
References
References available upon request.
Timeline
Technical Services Manager
Paisley Products of Canada inc
09.2021 - Current
Financial Advisor
Freedom 55 Financial
03.2019 - 08.2021
Bachelor of Business Administration - Business
G. Raymond Chang School of Continuing Education