Marc Normington
Folsom,CA
Summary
Dedicated HVAC professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Regional General Manager
Bonney Plumbing, Heating and Air Conditioning
03.2021 - 10.2024
- Highly experienced regional manager supporting teams across 4 companies in northern California
- Maintain productivity and quality of service by establishing clear goals and objectives
- Mentored area managers on best practices for team leadership and motivation, contributing to a positive work environment throughout the region.
- Developed and implemented new in-house training series leading to exponential growth in revenue from service and sales departments
- Company revenue has tripled since my arrival
- Responsible for setting budgets, monitoring operations, call center, marketing and accounting
- Implemented cost-saving measures without compromising service quality or employee satisfaction levels.
- Negotiated contracts with vendors and suppliers, securing favorable terms for company.
- Championed corporate initiatives by promoting culture of continuous improvement among regional teams.
Operations Manager
Bell Brothers Plumbing, Heating and Air
06.2014 - 03.2021
- Monitor team performance and provide detailed job training
- Key point for all operations across multiple trades
- Oversaw company growth from 20 to 50 million dollars per year
- Developed and implemented new in-house signature training program leading to growth in revenue and margin improvement
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Service and Install Manager
ARS Beutler
09.2009 - 06.2014
- Managed team of 17 service technicians and 12 installers and 5 Salesmen
- Utilized Service Titan to maintain and update customer information, repair logs and inventory.
- Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
- Facilitated collaboration between design, sales, and installation teams to ensure smooth project execution from start to finish.
- Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
- Increased customer satisfaction by providing timely and efficient installations of various systems.
- Optimized work schedules to minimize overtime costs while maintaining high-quality installations results for clients.
Education
No Degree - Business
Colorado State University
Fort Collins, COSkills
- C20 license
- Operations Management
- Strategic Planning
- Sales Leadership
- Vendor Relations
- Teamwork and Collaboration
- Problem-Solving
- NATE certified
- BPI certified
U.S. Navy Veteran
Served in the United States Navy from 1994 to 1997
Timeline
Regional General Manager
Bonney Plumbing, Heating and Air Conditioning
03.2021 - 10.2024
Operations Manager
Bell Brothers Plumbing, Heating and Air
06.2014 - 03.2021
Service and Install Manager
ARS Beutler
09.2009 - 06.2014
No Degree - Business
Colorado State University
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