Mariana Cervantes
Pasadena
Summary
Dynamic and results-driven Ophthalmic Clinic Lead, skilled in team leadership and problem-solving. Enhanced patient satisfaction through efficient scheduling and streamlined operations. Proven ability to train and mentor staff, fostering a collaborative environment that boosts performance and morale. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Ophthalmic Clinic Lead
Acuity Eye Group
10.2022 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Increased patient satisfaction by implementing efficient scheduling and appointment management systems.
- Enhanced team collaboration through regular meetings, clear communication, and shared decision-making processes.
- Monitors and adjusts clinic performance, patient flow, and doctor schedules to ensure ideal staffing levels.
- Trained and supervised employees to maintain team of high performers.
- Boosted staff morale by offering constructive feedback and specific direction.
- Provided outstanding support and effective leadership to entire staff which helped improve process flow and boosted efficiency.
Ophthalmic Medical Technician
Acuity Eye Group
05.2022 - 10.2022
- Enhanced diagnostic process for physicians with precise ocular measurements using all ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Provided hands-on training to new staff members on the proper use of ophthalmic equipment, ensuring consistent and accurate results within the practice.
- Demonstrated proficiency in electronic medical record systems for seamless access to vital patient information during examinations or consultations.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Measured intraocular pressure using iCare and Tonopen.
- Conducted Humphrey Visual Field Testing, OCTs, Fluorescein Angiography, ect.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
Temporary Medical Assistant
Lakeside Community Healthcare
04.2021 - 07.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant
Raul Pardave MD
05.2020 - 04.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Collaborated with physicians to optimize patient scheduling, reducing wait times and enhancing patient satisfaction.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Ordered prescription refills on behalf of existing office patients.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
Certificate - Medical Assistant
North-West College
Glendale07-2019
High School Diploma -
John Muir High School
Pasadena04-2018
Skills
- Teamwork and collaboration
- Problem-solving
- Team leadership
- Cross-functional teamwork
- Schedule management
- Employee performance
- New hire training
- Staff development
- Supplies ordering
- Training and mentoring
- Staff supervision
- Staff scheduling
Languages
English
Spanish
Timeline
Ophthalmic Clinic Lead
Acuity Eye Group
10.2022 - Current
Ophthalmic Medical Technician
Acuity Eye Group
05.2022 - 10.2022
Temporary Medical Assistant
Lakeside Community Healthcare
04.2021 - 07.2021
Medical Assistant
Raul Pardave MD
05.2020 - 04.2021
Certificate - Medical Assistant
North-West College
High School Diploma -
John Muir High School
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