Marc Moukoko
Customer service representative
Ottawa,Ontario
Summary
As customer service professional, i bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Berger Santé et Services Inc.
08.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Senior Customer Service Agent
Golden Equipment
05.2015 - 09.2023
- Managed high call volume with excellent time management skills, maintaining efficiency without sacrificing quality service.
- Coordinated closely with other departments to resolve customer issues, ensuring seamless service delivery and problem resolution.
- Streamlined call handling for improved productivity and reduced wait times.
- Provided comprehensive training sessions for new hires, ensuring a smooth transition into the role of Senior Customer Service Agent.
- Improved internal processes by identifying inefficiencies and suggesting actionable improvements during regular team meetings.
Education
High School Diploma -
Government Bilingual High School Etoug-ebe
CameroonSkills
- Excellent communication Skills
- Ability to work in a fast paced environment
- Multitask
- Conflict resolution
- Time management
- Active listening
- Problem resolution
- Computer proficiency
- Call center operations
- Product knowledge
- Building rapport
Languages
French
Full Professional
English
Native or Bilingual
Interests
- Watching Movies and TV Shows
- Football
- Music
- Technology and Innovation
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPersonal development programsCompany CultureSoftware
Microsoft Excel, Powerpoint,Word
References
Available on request.
Timeline
Customer Service Representative
Berger Santé et Services Inc.
08.2024 - 01.2025
Senior Customer Service Agent
Golden Equipment
05.2015 - 09.2023
High School Diploma -
Government Bilingual High School Etoug-ebe
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