Marc Monforton
Armstrong
Summary
Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Door to Door Sales
Shaw Cable
03.2023 - Current
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Engaged in friendly conversation with customer to better uncover individual needs.
Forklift Operator
Woodtone Specialties
03.2022 - 03.2023
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Maneuvered forklift safely in congested and confined areas.
Technical Support Representative
Telus
09.2021 - 03.2022
- Monitored systems in operation and input commands to troubleshoot areas.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, Email, Television & Home Phone
- Submitted service tickets for equipment maintenance requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
In-Home Technician
Shaw Cable
09.2013 - 05.2020
- Installation of Internet modems, home phone, wireless and wired tv terminals.
- Fibre Optic installations with ONU and ONT configurations using stand alone routers.
- Tested cables using tools such as spectrum analyzers and signal level meters.
- Completed new connects, reconnects, disconnects and service changes for residential customers.
- Installed coax RG6 and RG11 between outside underground or pole lines to residential houses, town houses and apartments.
Cable Technician
S.O.S Communications
03.2009 - 09.2013
- Pre-wiring of new construction with RG6, Telephone & Cat5 cable (Townhouse & Apartments)
- Installation of Homeruns from Meter rooms, Turtles & underground pedestals.
- Organization and completion of Homeruns in meter room service boxes.
- Termination and completion of prewire at outlets and customer service box.
- 3 years experience with Riser Systems in lowrise apartment buildings.
Foreman
J-Comm Communications
01.2007 - 03.2009
- Responsibility of 80 employees craft and company representation
- Training, Coaching and interaction with technicians
- Direct interaction with Shaw Foreman and Management
- Ability to have multiple issues and concerns handled at the same time
- Daily manpower planning
Cable Technician
J-Comm Communications
04.2003 - 01.2007
- Installation of High Speed Internet Modems, Digital Cable Terminals & additional cable outlets
- Shaw Digital Phone trained
- Custom wiring in attics and crawl spaces when required
- Trouble shoot and solve any potential and existing service problems
- Promote and provide an avenue for the sale of additional company products and services
Education
Audio Electronics
Hybrid Technical College
Vancouver, BCSkills
- Multitasking and Prioritization
- Organizational Skills
- Resolving Problems and Incidents
- Excellent time management & inter-personal skills
Hobbies
Home Renovation, Golfing, Fishing, Camping, Photography
Timeline
Door to Door Sales
Shaw Cable
03.2023 - Current
Forklift Operator
Woodtone Specialties
03.2022 - 03.2023
Technical Support Representative
Telus
09.2021 - 03.2022
In-Home Technician
Shaw Cable
09.2013 - 05.2020
Cable Technician
S.O.S Communications
03.2009 - 09.2013
Foreman
J-Comm Communications
01.2007 - 03.2009
Cable Technician
J-Comm Communications
04.2003 - 01.2007
Audio Electronics
Hybrid Technical College
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