Marc Lalonde
Summary
20+ years of experience as Rural firefighter/Captain in District 7 with increasing responsibility as station Captain. Ability to communicate effectively, concisely and persuasively in French and English both orally and in writing. Proven ability to make sound decisions based on applicable health and safety legislation, Fire services Standard Operating Guidelines and the City of Ottawa employee Code of Conduct. Experienced in incident management, modern fire fighting, rescue operations and emergency medical services techniques and procedures. Worked along side Human resources and labour relations representatives from City Of Ottawa for hiring and disciplining of staff. Occupy a valid DZ/CZ license with no demerit points accumulated. Familiar with Human Rights, Canada Labour Code, Ontario Fire code, Ontario Building code and all applicable Health and Safety regulations.
Overview
21
21
years of professional experience
Work History
Transit Operations Control Center Superintendent
City of Ottawa – OC Transpo
07.2018 - Current
- Responsible for hiring, training and employee management of Electric Rail controllers, Bus supervisors and Communication coordinators
- Responsible for planning, organizing, coordinating and supervising all operational activities for the Transit Supervisors and Controllers in the Transit Operations Control Centre (TOCC)
- This is done in accordance with transit schedules, operating rules and procedures and provincial & federal regulations for cost effectiveness, customer service, and safe, reliable and efficient TOCC service
- During emergency incidents, liaise directly with department, City, local, provincial and national partners in the assessment and management of confidential information for the purpose of joint planning, threat and risk assessments, critical infrastructure protection and continuity planning
- Direct the operations of Section, provide input into Unit budgets, strategic and operational plans, and manage financial and human resources
- Accountable for hiring and firing, layoff/recall of staff, performance management and discipline of staff as necessary, and act as spokesperson for the employer at grievance, mediation and arbitration hearings
- Provide input to the creation, maintenance and implementation of standard operating procedures (SOPs) and standards
- Operating standards and practice requirements are critical to ensure the safe and secure operation of the Transit vehicles and trains; especially the Confederation Line.
Captain
City of Ottawa – Ottawa Fire Services Rural Division
01.2003 - Current
- Promoted to Captain rank in April 2021 with the main responsibilities of leading, training and management of 25 active firefighters including 4 Lieutenants
- Promoted to Lieutenant rank in 2006 with the main responsibility of training and certifying 25 firefighters under the direction of Red Cross Canada
- Work within a command structure with strict adherence to following orders from a superior
- Proven track record of superior management abilities on scene, including setting up initial command, assessing the situation and determining operational requirements
- Responsible for managing high pressure situations, including major traffic collisions, fire suppression, and various other rescue operations
- Demonstrates flexibility, adaptability, and good judgment in managing unforeseen circumstances
- Provides service assistance with other emergency workers, such as police and paramedics, to protect lives and property
- Assigned role of Medical Officer for proven performance in emergency situations, and lead instructor to other firefighters on first aid, CPR, defibrillator, Oxygen Therapy and self-contained breathing apparatus
- Extensive knowledge of current and new Ottawa Fire Standard Operating Procedures, Ontario Fire Code and Ontario Building Code.
Transit Operations Supervisor
City of Ottawa – OC Transpo
09.2011 - 07.2017
- Responsible for the delivery of a safe, reliable, cost effective and efficient transit service for transit passengers while balancing the needs of Transit / Para-Transpo and Electric Rail operators
- Ensure reliable service during major organized events, rush hour traffic, emergency situations and adverse road conditions
- Completes and submits various reports such as collision/incident reports, occurrence reports
- Excellent knowledge and daily use of computer operating systems including Service Control Manager-COBA, GPS locator interface, Google Maps, Supervisor Links, Ozone and Excel
- Familiar with all applicable Health and safety regulations and have knowledge of appropriate actions to be taken to ensure the health and safety of all staff in accordance with City policies and procedures
- Monitors employee performance and provide coaching.
Bus Operator
City of Ottawa – OC Transpo
08.2006 - 08.2011
- Excellent knowledge of the City of Ottawa geography and surrounding areas such as street systems, tourist destinations, public facilities etc.
Education
Paramedics Program (completed one year) -
La Cité Collégiale (Ottawa, ON)
Ottawa, ON05.2006
Certificate, Pre-Health sciences -
La Cité Collégiale (Ottawa, ON)
Ottawa, ON05.2004
Ontario Secondary School Diploma -
École Secondaire Catholique Béatrice-Desloges (Ottawa, Canada)
Ottawa, Canada06.2002
Skills
- Program Implementation
- Continuous Improvement
- Community Relations
- Project Management
- Contract Management
- Policy Development
- Quality Assurance
- Resource Coordination
- Labor Relations
- Team Leadership
- Hiring and Onboarding
- Employee Management
Certificates Training
- Rail Rules and Regulations Certified.
- Supervising in a Unionized Environment, City of Ottawa Transit Services (2014)
- Management and Leaderships Skills for New Managers, City of Ottawa Transit Services (2014)
- Chainsaw Safety Certificate, City of Ottawa Fire Services (2007)
- Medical Officer Training, City of Ottawa Fire Services (2006)
- Emergency First Aid, CPR, Defibrillator training, City of Ottawa (2017)
- National Fire Protection Association, Grandfathering program, City of Ottawa Fire services (2016) - NFPA 1001, Fire Fighter Level I & II, NFPA 1021, Fire Officer Level I, -NFPA 1041, Fire Service Instructor Level I
Volunteer Experience
- Annual fundraiser road tolls for Muscular Dystrophy
- Annual Christmas Food Drive for Ottawa Food Bank
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Transit Operations Control Center Superintendent
City of Ottawa – OC Transpo
07.2018 - Current
Transit Operations Supervisor
City of Ottawa – OC Transpo
09.2011 - 07.2017
Bus Operator
City of Ottawa – OC Transpo
08.2006 - 08.2011
Captain
City of Ottawa – Ottawa Fire Services Rural Division
01.2003 - Current
Paramedics Program (completed one year) -
La Cité Collégiale (Ottawa, ON)
Certificate, Pre-Health sciences -
La Cité Collégiale (Ottawa, ON)
Ontario Secondary School Diploma -
École Secondaire Catholique Béatrice-Desloges (Ottawa, Canada)
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