Marc Kalonji
Ottawa,Ontario
Summary
Punctual, motivated, and resourceful professional with strong technical skills and a proven track record in exceeding client expectations. Possesses extensive experience in customer service, demonstrating adaptability to various work environments and adherence to tight deadlines. Capable of both independent work and collaborative teamwork, with a keen attention to detail and a commitment to ensuring a safe work environment by adhering to all rules and regulations. Dedicated to providing paramount service and support, poised to leverage skills and experience to drive growth and success within any customer service role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claim Management Specialist
NTT Data
07.2021 - 02.2024
- Provided customer support and addressed inquiries around claims and the overall process
- Effectively addressed all projects and adhered to all deadlines
- Effectively worked alongside team members, while also completed projects independently
- Assessed customer needs and provided appropriate solutions for resolving customer issues related to claims management.
- Verified customer information and claims to ensure accuracy of data.
- Provided help with escalation cases
- Maintained accurate records of all customer interactions and updated the database accordingly.
Counsellor
Canterbury Community Association
09.2018 - 01.2020
- Helped provide supervision and age-appropriate programming to elementary-aged children
- Effectively worked in a team environment to support the vision of the organization
- Ensured a safe and healthy environment for the children
- Communicated effectively with parents and guardians around program goals and expectations.
- Organized and facilitated daily recreational activities for children, such as sports, arts and crafts, and outdoor games.
Head Sales Associate
JD Sports (United Kingdom)
01.2017 - 02.2018
- Successfully developed criteria and standards for client product demonstrations
- Communicated special sales events to clients
- Came up with creative promotional content
- Effectively worked alongside a sales team to achieve maximum results
- Helped address all client concerns and questions effectively.
Head Camp Counsellor
Royal City Soccer Club
- Helped teach young children about the fundamentals of soccer
- Effectively worked in a team environment to support the broader vision and goals of the organization
- Developed soccer educational plans for pre-school to elementary aged children
- Ensured a safe and healthy environment for the children
- Communicated with parents and guardians around training goals and expectations, and adjusted goals accordingly.
- Organized and facilitated a variety of soccer drills and activities for campers.
- Developed lesson plans for each day's activities based on individual camper needs and abilities.
Education
High School Diploma -
Ecole Sécondaire Publique Louis-Riel
Skills
- Multilingual proficiency in English and French, catering to diverse audience needs
- Capable of working independently, as well as collaborating with a team
- Advanced expertise in MS Excel-Word-Powerpoint-Teams, Salesforce and data processing to drives initiatives
- Ability to adapt to any work environment and to adhere to tight deadlines
- Utilizes data-driven decision-making for impactful marketing campaigns
- Strong communication and collaboration abilities
- Attention To Detail
Certification
- Google cyber security certification
Timeline
Claim Management Specialist
NTT Data
07.2021 - 02.2024
Counsellor
Canterbury Community Association
09.2018 - 01.2020
Head Sales Associate
JD Sports (United Kingdom)
01.2017 - 02.2018
Head Camp Counsellor
Royal City Soccer Club
High School Diploma -
Ecole Sécondaire Publique Louis-Riel