Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MARC JONES

San Diego

Summary

ONBOARDING SPECIALIST/CUSTOMER SUCCESS: Extensive hands-on experience in network engineering, data center operations, systems administration, troubleshooting and repair. Designed, installed, configured and maintained complex routed LAN and WAN networks. Supervised permanent and contract personnel. Excellent communication skills and the ability to interface at all levels. Team player and works well independently.

Overview

2025
2025
years of professional experience

Work History

IT Consultant/Technical Support

TLC, LLC
12 2021 - 12.2024
  • Provided IT support for all brick and mortar locations
  • Provided hardware and software suggestions based on locations needs
  • Installed and managed all networks
  • Spearheaded in-depth meetings with upper management including network design process
  • Provided logistical and vendor support

Onboarding Specialist/Customer Success

ShipCalm
01.2018 - 01.2021
  • Facilitated onboarding with new clients and provided full demonstrations of software
  • Integrated websites with warehouse management systems: Shipstation, Seller Central, Ebay, Touch of Modern
  • Referred customer grievances to designated departments in a timely manner
  • Implemented processes and procedures to provide ongoing customer support
  • Utilized inventory management systems and SKU import/integration
  • Facilitated bi-weekly meetings with clients
  • Ensured utilization of all software features
  • Recommended additional solutions to improve company success

Integrative Onboarding Specialist

Z57 INTERNET SOLUTIONS
01.2013 - 01.2017
  • Conducted account management for initial and follow-up contact for prospective clients
  • Coordinated marketing campaigns
  • Managed customer database, product updates, and software upgrades
  • Participated in extensive 90-day sales and marketing training program
  • Conducted daily average of 150-200 cold calls
  • Acquired new prospects with an 84% closing rate
  • Conducted software trainings for newly acquired customers

Education

Bachelor Of Arts - Computer Science

University of Washington
Seattle, WA

Skills

  • Project Planning & Management: Proven ability to plan, organize and lead technical projects/teams in both small
  • Technical Support & Training: Demonstrated skill in training and supporting end users as well as developing technical
  • Staff to achieve performance objectives
  • Effective Customer Service
  • High achieving sales
  • Groups and large corporate environments

SOFTWARE & PORTALS/TECHNICAL SKILLS

  • Windows XP, 2000, & Vista
  • MS Office
  • ShipStation
  • Goldmine
  • LastPass
  • Logiwa
  • HelpScout
  • Salesforce
  • RingCentral
  • Collocation
  • VoIP
  • IP VPN
  • Frame Relay
  • ATM
  • SONET Ring
  • OS

Accomplishments

  • Played fours years of D-1 football
  • Played football in the CFL
  • Played in one Freedom Bowl and three Roses Bowls
  • Won National College Football Title


Timeline

Onboarding Specialist/Customer Success

ShipCalm
01.2018 - 01.2021

Integrative Onboarding Specialist

Z57 INTERNET SOLUTIONS
01.2013 - 01.2017

IT Consultant/Technical Support

TLC, LLC
12 2021 - 12.2024

Bachelor Of Arts - Computer Science

University of Washington

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MARC JONES