Experienced Customer Service Professional with 19+ years of delivering excellence across automotive,
hospitality, and consulting environments. Skilled in conflict resolution, digital systems (ERA-IGNITE, Audatex,
Microsoft Office), and data-driven service improvement. Known for maintaining composure under pressure,
resolving escalations with empathy, and contributing to team morale. Currently pursuing advanced studies in
Data Analysis and AI to merge technology with community service impact. Ready to bring strong
communication, systems thinking, and organizational skills to the TTC.
Hi, I’m
Marc Harty
SCARBOROUGH
Summary
Overview
8
years of professional experience
Work History
Pro-Color Collision
Jr Estimator
03.2023 - 09.2024
Job overview
- Participated in post-project analysis meetings to identify areas for improvement in future estimations, continuously striving for greater accuracy and efficiency.
- Collaborated with project managers to successfully transition awarded projects from estimation to execution phase.
- Supported senior estimators in preparing comprehensive bids, resulting in an increased win rate for the company.
- Developed strong relationships with suppliers, obtaining competitive quotes and ensuring reliable delivery timelines.
- Streamlined estimating processes through implementing software solutions, increasing efficiency and reducing errors.
Pickering Toyota
Assistant Service Manager
09.2022 - 02.2023
Job overview
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
Holiday Inn
Front Desk Night Auditor
02.2018 - 01.2020
Job overview
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
Blvkconsulting.com
Customer Service Representative
05.2016 - 01.2018
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Centennial College of Applied Arts And TechnologyScarborough, None
Associate of Applied Science from Artificial Intelligence
05-2027
University Overview
Centennial College of Applied Arts And TechnologyScarborough, None
Associate of Applied Science from Finance
04-2021
University Overview
Skills
- Proficient in Verbal and Written Communication
- Experience with Microsoft Dynamics
- ERA-IGNITE Proficiency
- Skilled in Python Development
- SQL Database Management
- Mediation and Conflict Resolution
- Collaborative Team Management
- Electronic Documentation Skills
- AODA
- Administrative support
- Active listening
Languages
English
Native or Bilingual
Timeline
Jr Estimator
Pro-Color Collision
03.2023 - 09.2024
Assistant Service Manager
Pickering Toyota
09.2022 - 02.2023
Front Desk Night Auditor
Holiday Inn
02.2018 - 01.2020
Customer Service Representative
Blvkconsulting.com
05.2016 - 01.2018
Centennial College of Applied Arts And Technology
Associate of Applied Science from Artificial Intelligence
Centennial College of Applied Arts And Technology
Associate of Applied Science from Finance
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