Marc Gruber

Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.

• Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
• Collect soiled goods and organize them securely in the vehicle.
• Secure electronic signatures for invoices and collect necessary payments.
• Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
• Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
• Consult with customers on additional product options, involving the manager for complex opportunities.
• Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.
• Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
• Report any vehicle accidents, mechanical issues, or malfunctions promptly.
• Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
• Demonstrate and develop competencies aligned with the role.
• Uphold company values of integrity, respect, responsibility, and trust steadfastly.

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
• Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.

• Resolved issues quickly to maintain productivity goals.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
• Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
• Managed internal operational standards and productivity targets.
• Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
• Estimated labor requirements to support anticipated workload.