Summary
Overview
Work History
Education
Skills
Languages
Certification
My interests are broad and varied and I'd be happy to give details to any questions about them.
Timeline
Generic

Marc Godin

Montreal,QC

Summary

Proven leader and efficient problem-solver, adept at enhancing team productivity and customer satisfaction at GDI through strategic workflow improvements and effective conflict resolution. Skilled in heavy lifting and fostering a safety-aware environment, consistently exceeding performance targets. Demonstrates a keen willingness to learn, ensuring high-quality service delivery and operational cost reduction. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manoeuvre En Construction

Forma Plus
10.2022 - Current
  • Performed general housekeeping and cleaning tasks.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Representant Des Cartes

RBC Banque Royale
06.2018 - 08.2022
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Contributed to team sales goals by upselling products and services to customers.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Chef D'equipe

GDI
05.2016 - 05.2018
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Gerant De Jour

Petro Canada, Old Banff Coach Road, SW
06.2013 - 05.2016
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Education

Master Equivalent - Kinesiology

McGill University
Montreal, QC
03.2002

Skills

  • Willingness to learn
  • Attention to Detail
  • Safety awareness
  • Heavy Lifting
  • Job Site Cleanup
  • Punctual and Reliable

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

Sports Nutrition

Sports Massage

Propane Distribution (expired)

My interests are broad and varied and I'd be happy to give details to any questions about them.

See above.

Timeline

Manoeuvre En Construction

Forma Plus
10.2022 - Current

Representant Des Cartes

RBC Banque Royale
06.2018 - 08.2022

Chef D'equipe

GDI
05.2016 - 05.2018

Gerant De Jour

Petro Canada, Old Banff Coach Road, SW
06.2013 - 05.2016

Master Equivalent - Kinesiology

McGill University

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Marc Godin