Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marc Gagnon

Cornwall,Ontario

Summary

Skilled Computer Technologist proficient in industry best practices and compliance guidelines. Adept at maintaining equipment and supplies for School projects. Bringing 40+ years of related experience. Proficient Technologist with demonstrated strengths in oral and written communication, interpersonal relations and product maintenance gained during 26-year career with the Upper Canada District School Board. Enthusiastic about working with team members to support and implement technology in our schools. Looking for chance to apply experience to new role with the board. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Technologist

Upper Canada District School Board
01.1998 - Current
  • Reduced downtime for critical systems through proactive maintenance and timely troubleshooting.
  • Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
  • Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
  • Worked well in a team setting, providing support and guidance.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Operations Manager

Computer Sense
06.1992 - 08.1997
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, service, marketing and customer account operations efficiently.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

2 Years of Studies - Business Administration

Algonquin College
Ottawa, ON

MCSE Course

Microsoft
Ottawa, ON

Novell System Engineer
Ottawa, ON

Project Management

Upper Canada District School Board
Cornwall, ON

Skills

  • Electrical Component Evaluation
  • Electronics Units Assembly
  • Project Scheduling
  • IT Troubleshooting
  • Hardware maintenance
  • Diagnostic Procedures
  • Troubleshooting skills
  • Installation Oversight
  • Corrective Maintenance
  • Preventive Maintenance
  • Team Collaboration
  • Critical Thinking
  • Network setup
  • Components and Parts Replacement
  • Customer Relations
  • Attention to Detail

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Technologist

Upper Canada District School Board
01.1998 - Current

Operations Manager

Computer Sense
06.1992 - 08.1997

2 Years of Studies - Business Administration

Algonquin College

MCSE Course

Microsoft

Novell System Engineer

Project Management

Upper Canada District School Board

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Marc Gagnon