MARC E. LORISTON
Oakland,CA
Summary
Results-driven IT professional with extensive experience in coordinating desktop support operations and effectively escalating service desk issues. Proficient in supporting secure Windows and macOS environments, with a strong emphasis on Microsoft 365 support, hardware and software deployment, and vendor coordination. Committed to enhancing end-user training while prioritizing reliability, thorough documentation, and exceptional customer service. Proven track record of delivering efficient IT solutions that drive productivity and user satisfaction.
Overview
11
11
years of professional experience
Work History
Technology Services Coordinator
City Of Alameda
07.2025 - Current
- Scheduled and coordinated daily technology support workflows, serving as the escalation point for service desk issues and collaborating closely with users to assess and resolve technology needs
- Coordinated work with external vendors and service providers to support hardware, software, and systems maintenance
- Monitored, maintained, and supported the secure operation of assigned technology systems in compliance with organizational policies
- Provided hands-on support and maintenance for desktop and laptop computers, servers, telephony, and communication systems, including documentation, testing, implementation, and ongoing support
- Performed system maintenance tasks such as file management, preventive maintenance, backups, batch processing, and reporting to ensure system reliability and data integrity
- Maintained and updated operating methods, procedures, and technical documentation to support consistent service delivery
- Delivered technical support and end-user assistance for hardware, software, and telecommunications systems across the organization
- Installed, configured, transported, and deployed technology equipment for offices, workstations, and shared environments
- Managed and maintained accurate departmental inventories for hardware, software, and related technology assets
- Developed training materials and conducted user training sessions on Microsoft 365 applications, voicemail systems, internet usage, basic web tools, and various internal and public-facing systems
IT Coordinator
EHDD
12.2021 - 07.2025
- Coordinated daily IT operations for two office locations, supporting a staff of over one hundred architects and designers.
- Designed, configured, and maintained network infrastructure components in collaboration with a two-person IT team.
- Planned, scheduled, and executed software installations, Windows OS builds, and system upgrades to ensure environmental stability.
- Served as an escalation point for complex technical issues involving hardware, software, telecom, and messaging systems.
- Troubleshot, analyzed, and resolved end-user issues across macOS, Windows, network services, and communication platforms.
- Provided remote and on-site IT support for multiple offices, ensuring minimal service interruptions and timely issue resolution.
- Scheduled, launched, facilitated, and troubleshot A/V conference rooms and hybrid meetings, ensuring seamless communication.
- Imaged, configured, installed, and deployed workstations, laptops, and software packages using standardized tools and procedures.
- Managed equipment lifecycle tasks, including onboarding setups, refresh cycles, and disposal of expired or obsolete devices.
- Created and maintained technical documentation, best-practice guides, and troubleshooting workflows to support consistent operations.
- Analyzed support trends to identify common issues and recommend improvements to system configurations and user workflows.
- Developed SharePoint resources and how-to materials to increase user independence and reduce repetitive support requests.
- Provided one-on-one and group training to new hires and existing staff, covering productivity tools, software use, and security practices.
- Coordinated with external vendors for software licensing, hardware procurement, service calls, and equipment repairs.
- Tracked departmental equipment inventories and maintained accurate records of hardware allocation and usage.
Desktop Specialist I
SmithGroup
07.2018 - 12.2021
- Image, configure and install hardware/software, and assist with network installation and maintenance
- Set up user profiles and test software package installations through SCCM
- Remove expired tablets, desktops and laptops from SCCM
- Troubleshoot, analyze and solve software, equipment, telephone and messaging problems for users
- Collaborate effectively with the IT team to problem-solve, track and address customer requests
- Plan, schedule, install and upgrade new software packages and Windows OS builds
- Assist Systems Administrator with server backup and recovery
- Train new users and create how-to documentation for the Sharepoint self-help web page
- Schedule, launch, facilitate and troubleshoot A/V conference rooms
- Use Zendesk to track trouble tickets and system repairs, and document best practices
Video Producer
Self-employeed
09.2014 - 07.2018
- Led end-to-end video production from concept development through final delivery, including scripting, budgeting, scheduling, production, post-production, and distribution
- Collaborated with directors, writers, designers, and stakeholders to translate creative briefs into compelling visual narratives aligned with brand and project goals
- Managed production timelines, call sheets, shot lists, and deliverables to ensure projects were completed on time and within budget
- Oversaw on-set production, coordinating crew, talent, and equipment while maintaining creative vision and production efficiency
- Directed and supervised post-production workflows, including editing, color correction, sound design, graphics, and final mastering
- Worked across departments to produce video content for marketing, internal communications, social media, and web platforms
- Maintained quality control across all phases of production, ensuring consistency, technical accuracy, and storytelling impact
- Managed external vendors, freelancers, and post-production partners; negotiated rates and scopes of work
- Ensured deliverables met platform-specific technical requirements (broadcast, web, social, internal systems)
- Organized and maintained digital media assets, project files, and archives using standardized workflows and naming conventions
Education
Master of Arts - Film & Television Production
Tisch School of The Arts, NYU
New York, NY08-2016
Bachelor of Arts - Cinema Studies Film Production
San Francisco State University
San Francisco, CA08-2007
Skills
- Desktop & Laptop Support (Windows, macOS)
- Microsoft 365 Administration & User Support
- Hardware Installation, Configuration & Deployment
- Printer, Peripheral & Mobile Device Support
- Telephony & Communication Systems
- Basic Server Operations & Maintenance
- System Monitoring & Preventive Maintenance
- File Management, Backup & Recovery
- Batch Processing & System Reporting
- Network Connectivity Troubleshooting (Wired/Wireless, VPN)
- Conference Room & AV Technology Support
Accomplishments
- Served as the primary escalation point for desktop support issues, improving resolution times and minimizing downtime for end users
- Successfully coordinated daily service desk workflows, ensuring timely handling of support requests and consistent service delivery
- Supported the secure and reliable operation of desktop, laptop, telephony, and communication systems across the organization
- Led workstation setup, deployment, and configuration for new hires and role changes, contributing to smooth onboarding and transitions
- Coordinated with external vendors to resolve hardware, software, and system issues efficiently
- Maintained accurate and up-to-date inventories of departmental technology assets, improving tracking and accountability
- Performed preventive maintenance, system updates, and backups to reduce recurring technical issues
- Developed and maintained technical documentation and operating procedures to standardize support processes
- Delivered end-user training and one-on-one support for Microsoft 365, telephony systems, and internal applications
- Supported public-facing and internal technology systems, ensuring accessibility and reliability for diverse user groups
AWARDS AND HONORS
Tisch Production Grant, Tisch School of the Arts, 2015, Faculty Commendation for Excellence in Sound Editing, NYU First Run Film Festival, 2013, Martin Scorsese Grant, Tisch School of the Arts, 2012, Magna Cum Laude, San Francisco State University, 2007
CREATIVE
- Writer/Director/Editor, 2003-present
- Joy – Web Series – In production
- Series following the trials and tribulations of a young queer woman of color in Oakland
- Gritty City – Feature-length Documentary – Premiered September 2017 in Oakland
- An exploration of the history and achievements of Gritty City Rep Theatre in Oakland
- Haitian Son – Short Narrative – 2014 – BAMCinématek April 2016, NYC Haitian Film Fest May 2017
- A coming of age tale of a Haitian boy selling drugs on the streets of Brooklyn
- Samaritan – Short Narrative – 2010
- A day in the life of a homeless man surviving on the streets of Brooklyn
TEACHING
- Film Instructor, Stony Brook University, New York, Summer 2013
- Instructed university students in cinematography, editing, and set design
- Facilitated peer reviews and evaluated student work throughout the post-production process
- Teaching Assistant, New York University, Summer 2011 and 2012
- Assisted with Fundamentals of Film Editing, an MFA course in the film department of NYU
- Film Instructor, New York University, Summer 2010 and 2011
- Instructed youth aged 14-18 in cinematography, directing actors, and sound recording
- Facilitated student growth through artistic exploration and personal expression
- Taught digital production, story structure, sound design, non-linear editing techniques
Languages
French
Kreyole
Native or Bilingual
Timeline
Technology Services Coordinator
City Of Alameda
07.2025 - Current
IT Coordinator
EHDD
12.2021 - 07.2025
Desktop Specialist I
SmithGroup
07.2018 - 12.2021
Video Producer
Self-employeed
09.2014 - 07.2018
Master of Arts - Film & Television Production
Tisch School of The Arts, NYU
Bachelor of Arts - Cinema Studies Film Production
San Francisco State University