Marc Durocher
Ottawa,ON
Summary
Dynamic leader with a proven track record at Bel-Air Toyota, excelling in sales leadership and team development. Mastered the art of motivating teams to surpass sales targets through innovative strategies and effective coaching. Skilled in budgeting and fostering client relationships, achieving notable customer satisfaction. Fluent in two languages, adept at driving profitability and meeting rigorous KPIs.
Overview
27
27
years of professional experience
Work History
General Sales Manager
Bel-Air Toyota
01.1998 - 10.2024
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
Education
Skills
- Employee motivation
- Budgeting and finance
- Profitability improvement
- Training and coaching
- Goal setting
- Sales process optimization
- Employee coaching
- Policy enforcement
- Marketing support
- Sales reporting
- Revenue forecasting
- Relationship building
- Bilingual in Language
- Positive and upbeat
- KPI tracking
Languages
French
Native or Bilingual
Timeline
General Sales Manager
Bel-Air Toyota
01.1998 - 10.2024
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