Marc Dube
North Vancouver,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
General Manager
Together We Can - Addiction Recovery & Education
01.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Auxiliary Operations Manager
Together We Can - Addiction Recovery & Education
01.2019 - 12.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Client Care Coordinator
Together We Can - Addiction Recovery & Education
04.2016 - 12.2018
- Supported patient care excellence via planning and interpretation of programs.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed resident assessments in accordance with current regulations and guidelines.
- Trained new personnel regarding company operations, policies and services.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Responded proactively and positively to rapid change.
Medical Office Manager
Dr. Joslyn Conley
06.2010 - 11.2013
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created organized filing system to manage department documents.
Licensed Journeyman Plumber
Union Local 496
01.1996 - 12.2009
- Inspected structures to avoid any obstruction and delays throughout project.
- Selected type and size of piping required for each project.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Managed job site hazards by accurately locating biohazards, low-grade radiation and chemicals.
- Offered guidance and training to junior team members.
- Obtained precise results by performing accurate hydrotesting.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Filled pipe systems with water and air to determine location of leaks.
- Read blueprints to determine appropriate materials and procedures for each project.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Inspected sewers and piping systems to assess quality and condition.
- Cut openings in structures to accommodate pipes and pipe fittings with [Tool] and [Tool].
- Repaired plumbing systems, components, and equipment.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Kept detailed job records using [Software] to maintain up-to-date filing system.
Education
No Degree - Recovery Coachiddong Training Certificate
Still Here
White Rock, BC06.2024
No Degree - Intervention Training Certificate 101
CANAM Intervetions
02.2017
No Degree - Basic Counsellling Skills Certificate
Vancouver Community College
Vancouver, BC11.2015
No Degree - Emergency Medical Record Keeping And Billing
OSLER EMR Certificate
Online06.2010
No Degree - Journeyman Pluming And Gasfitting (Red Seal)
Southern Alberta Institute of Technology
Calgary, AB05.2001
Skills
- Operations Oversight
- P&L Management
- Business Administration
- Workflow Planning
- Schedule Management
- Contract Negotiations
- Business Development
- Staff Supervision
- Team Leadership
- Performance Improvements
- Operations Management
- Client Relations
- Efficient Multi-Tasker
- Staff Development
- Strategic Planning
- Change Implementation
- Budget Analysis
- Risk Management
Languages
English
Full Professional
Certification
Canadian Certified Recovery Coach (CCRC)
Timeline
General Manager
Together We Can - Addiction Recovery & Education
01.2022 - Current
Auxiliary Operations Manager
Together We Can - Addiction Recovery & Education
01.2019 - 12.2021
Client Care Coordinator
Together We Can - Addiction Recovery & Education
04.2016 - 12.2018
Medical Office Manager
Dr. Joslyn Conley
06.2010 - 11.2013
Licensed Journeyman Plumber
Union Local 496
01.1996 - 12.2009
No Degree - Recovery Coachiddong Training Certificate
Still Here
No Degree - Intervention Training Certificate 101
CANAM Intervetions
No Degree - Basic Counsellling Skills Certificate
Vancouver Community College
No Degree - Emergency Medical Record Keeping And Billing
OSLER EMR Certificate
No Degree - Journeyman Pluming And Gasfitting (Red Seal)
Southern Alberta Institute of Technology
Canadian Certified Recovery Coach (CCRC)
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