Marc Daffern
Hamilton,Ontario
Summary
Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Dispatcher / Scheduler
Super Sucker Hydrovac Services
10.2021 - 03.2024
- Developed a tool to assist in deciding the most cost-effective route to take using live data resulting in thousands of dollars saved in offloading and travel expenses
- Assisted the scheduling and dispatch team in daily activities
- Answered incoming calls and emails
- Completed locate forms for, and calling in, emergency locates
- Worked with other departments to schedule staff and equipment accurately
- Assembled a schedule for all staff and equipment for next day and future planning
- Arranged manifests, and disposals for crews
- Ensured accuracy of job details
- Organized client information, dump sites, etc
- Communicated pertinent information to clients, co-workers, field staff, etc
- Followed all legislation and regulations set out by the Occupational Health & Safety Act
- Trained in Operations Administration.
Jr. Operations Manager
1-800-GOT-JUNK?
05.2019 - 10.2021
- Managed daily operations for two separate franchises, with a total of nearly 60 truck team members, and routes covering much of Southern Ontario
- Planned and modified each truck route for optimal results using Salesforce, and GPS tracking systems like RAM and PosiTrace
- Maintained communication with each truck team throughout the day
- Received 'Handoff' transfer of duties each day from the morning Operations Manager on Duty
- Trained new truck team members
- Managed clients and provided customer service
- Scheduled crews in for the following shift each day
- Confirmed entry of all Costs of Goods Sold
- Completed daily reports
- Received and processed end-of-day paperwork and cash deposits.
Education
Certificate - Communication
Dale Carnegie: Effective Communication and Human Relations
01.2008
Diploma - Evangelism Studies
Taylor College of Mission and Evangelism
05.2007
Skills
Dispatching / Scheduling (4 years)
Sales (5 years)
Customer Service (10 years)
Computer Operation (10 years)
CRM Software
Cold Calling
Management
Computer skills (10 years)
Advanced Communication Training
Proficient GPS software like Samsara, RAM Tracking, and PosiTrace
Driving of Commercial Vehicles
Dispatch Coordination
Accomplishments
- Used Microsoft Excel to calculate realtime driving costs for the trip of any given unit in the fleet, using live traffic data and hourly costs of both truck and crew.
Additional Information
Explored multiple disciplines of fine arts, including music (singing and instrumental), writing, painting (especially digital > VR), movies and theatre. Experience in Stage Audio, Videography and Lighting. Passionate about Virtual Reality, its uses, opportunities, and social effects. Raging geek, with a love for board games
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Dispatcher / Scheduler
Super Sucker Hydrovac Services
10.2021 - 03.2024
Jr. Operations Manager
1-800-GOT-JUNK?
05.2019 - 10.2021
Certificate - Communication
Dale Carnegie: Effective Communication and Human Relations
Diploma - Evangelism Studies
Taylor College of Mission and Evangelism
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