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Associate Principal Engineer

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Senior IT Service Manager with over 25 years dedicated to enhancing service quality, operational stability, and customer satisfaction within complex, regulated industries. Expertise in managing IT infrastructure operations and end-user support teams to exceed service level expectations, demonstrated by achieving 100% on-premises uptime for four consecutive quarters. Skilled in implementing strategic service improvements, such as a Service Desk automation initiative yielding 50% cost savings. Proven success managing large budgets (to $50M+) and building trusted stakeholder relationships across all organizational levels.

Friendly and positive, always ready to collaborate and contribute to team-focused environment. Possesses practical understanding of kitchen safety protocols, proper food handling techniques, and proficiency in money handling along with customer service. Aims to maintain high standards of efficiency to support smooth operations.

Enthusiastic team member with experience in daycare and retail environments. Skilled in effective communication and customer service, driving positive interactions and ensuring organized, safe spaces for children and customers alike.

Dynamic Medical Billing Coordinator with proven expertise at O’Connor Hospital in claims processing and patient billing. Enhanced operational efficiency through staff training and streamlined procedures, significantly improving follow-up on outstanding claims. Recognized for exceptional customer service and organizational growth, ensuring patient satisfaction and accurate financial reporting.


Hands on warehouse and service distribution worker with experience in inbound and outbound operations. Comfortable working in fast-paced, safety-focused environments while staying organized and detail-oriented. Known for clear communication and consistently getting quality work done on time.

Adept at IT Infrastructure Management and excelling in client-focused solutions, I significantly enhanced system reliability and efficiency at Cynexlink LLC. With expertise in Cloud Services and a knack for proactive problem-solving, I boast a track record of implementing strategic cybersecurity measures, achieving a 90% proficiency in troubleshooting across diverse operating systems.

Dynamic IT Professional specializing in Network & Infrastructure Administration & Support. With a strong focus on personal and professional growth by acquiring necessary skills to configure and support industry leading technologies. Outstanding work ethic with a proven ability to execute and deliver projects both individually and within a team.

 Accomplished IT Professional with over 20 years' experience in Computer Operations, System Admin., Desktop Support, and Technical Support in various industries such as non-profit, healthcare, and Information Technology. Proven success record working in a fast-paced, time sensitive environments. Leader who works well with a team or independently with minimal supervision. Proven ability in prioritizing multiple work assignments, while providing excellent service. A quick learner who applies new knowledge within the enterprise system that delivers immediate customer resolutions. 

HVAC-R professional who is punctual and loyal with strong technical skills in diagnostics, repair, and maintenance. Known for effective team collaboration and consistently delivering high-quality results. Adaptable to changing needs and skilled in problem-solving, electrical systems, and refrigeration. Reliable and focused on ensuring optimal system performance and client satisfaction.

 Accomplished Service Technician known for exceptional problem-solving abilities and a proactive approach to maintenance. Extensive experience collaborating with teams to optimize service efficiency and improve customer satisfaction through quality workmanship.  Detail-oriented Service Technician with expertise in HVAC system troubleshooting and proactive maintenance strategies. Proven ability to enhance customer satisfaction and mentor junior technicians for improved service delivery.  Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving. 

Marc Castrence

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Senior Desktop Administrator

IT Systems Specialist

IT Support Specialist

IT Systems Associate

Education

Associate of Science - Computer Science

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Senior Desktop Administrator

IT Systems Specialist

IT Support Specialist

IT Systems Associate

Associate of Science - Computer Science

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