Marc Cabrera
Vista,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Manufacturing Technician
GenMark
10.2023 - Current
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Made sure that products were produced on time and are of good quality.
- Trained and supervised production staff in use of equipment and machinery.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Installed and maintained manufacturing equipment according to manufacturer specifications.
- Made Diagnostic health Kits for hospitals that diagnose over 50 diseases for patients in minutes to solidify a result fast and efficient.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
- Collected and reviewed engineering data to assess needs and recommend solutions.
- Examined incoming materials and compared to documentation for accuracy and quality.
Assurance Associate
Servpro
06.2022 - 05.2023
- Generated quality control reports for returned products to identify and communicate patterns.
- Helped with customer complaint investigations to improve quality and processes.
- Maintained neat, tidy work environment in home owners facility's.
- Developed corrective action plans to improve overall quality of work.
- Assessed quality of finished products with careful inspections.
- Assessed existing policies and procedures to meet goals and objectives and encourage on-time reviews.
- Collaborated with owners to develop and implement policies, procedures and performance measures.
- Conducted analysis and corrective actions to facilitate incident investigations.
- Monitored operations metrics to deliver regular reporting to senior leadership.
- Identified, tracked and reported assessment schedules for company integration.
Assistant Manager
Little Caesars
05.2021 - 04.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Achieved recognition for contribution to store success by optimizing sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security and handled incidents calmly.
Courtesy Clerk
Stater Bros
10.2018 - 08.2019
- Restocked and organized merchandise in front lanes.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Assisted customers with large purchases by carrying items to vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
Education
Associate of Arts - Business Management
Palomar College
San Marcos, CA06.2027
High School Diploma -
San Marcos High School
San Marcos, CA06-2020
Skills
- Cost Control
- Strategic planning
- Customer assistance
- Product restocking
- POS system operations
- Complaint resolution
- Money handling abilities
- Staff education and training
- Professional telephone demeanor
Timeline
Manufacturing Technician
GenMark
10.2023 - Current
Assurance Associate
Servpro
06.2022 - 05.2023
Assistant Manager
Little Caesars
05.2021 - 04.2022
Courtesy Clerk
Stater Bros
10.2018 - 08.2019
Associate of Arts - Business Management
Palomar College
High School Diploma -
San Marcos High School
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