Marc Bruneau
Ottawa
Summary
Dynamic Food & Retail Service Manager with extensive experience at Compass Group Canada, SNC Lavalin O&M, Loblaw Company excelling in cost control and employee retention. Proven track record of enhancing customer service and reducing food waste through effective inventory management. Skilled in budget administration and cross-training staff to foster a collaborative team environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Food Service Manager
Compass Group Canada
Fort McMurray, AB (Oil Sands)
08.2022 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labour hours and inventory costs through hands-on management and proactive changes.
- Managed multiple units. (11 restaurants in three location Syncrude Baseplant)
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Work a rotational schedule 15 days on and 13 days off
Retail Specialist
SNC Lavalin O&M
Fort McMurray, AB (Oil Sands)
11.2012 - 06.2019
- Responsible for all aspects of the retail outlet in a 4000 room oil camp
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Manager/Baker
Loblaw Company Limited
Ottawa, ON
02.2004 - 10.2012
- Collaborated closely with other department heads to align cross-functional goals and strategies for company-wide success.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Over the course of 7 years I worked in several different departments. Non-Food ASM, Store Development Specialist, General Merchandise Manager, Leisure Manager, Full time Baker and Cake Decorator
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Implemented loss prevention strategies that significantly reduced shrinkage rates.
Owner/Operator The Country Baker
Self-employed
Ottawa, ON
06.2000 - 04.2004
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Operated and managed a small country bakery specializing in handmade breads and custom cake designs.
- Trained and motivated employees to perform daily business functions.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Diploma - Hotel, Motel, And Restaurant Management
Toronto School of Business
Ottawa, ON06-1990
Skills
- Customer service
- Cross-training staff
- Cost control
- Health inspections
- Employee retention
- Safe food handling
- Expense tracking
- Budget administration
- Microsoft Excel
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Advance Certified Food Handler, Compass Group Canada - Since 2012
- Learn the Language of Digital Training - 2025
- Cyber Security Awarness Certification 2022
Interests
- Bread Making
- Learning new cooking techniques and expanding my culinary skills
- Cooking
- Baking
- Cake Decorating
Timeline
Food Service Manager
Compass Group Canada
08.2022 - Current
Retail Specialist
SNC Lavalin O&M
11.2012 - 06.2019
Manager/Baker
Loblaw Company Limited
02.2004 - 10.2012
Owner/Operator The Country Baker
Self-employed
06.2000 - 04.2004
Diploma - Hotel, Motel, And Restaurant Management
Toronto School of Business