Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic

Marc Bruneau

Ottawa

Summary

Dynamic Food & Retail Service Manager with extensive experience at Compass Group Canada, SNC Lavalin O&M, Loblaw Company excelling in cost control and employee retention. Proven track record of enhancing customer service and reducing food waste through effective inventory management. Skilled in budget administration and cross-training staff to foster a collaborative team environment.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Food Service Manager

Compass Group Canada
08.2022 - Current
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Controlled labour hours and inventory costs through hands-on management and proactive changes.
  • Managed multiple units. (11 restaurants in three location Syncrude Baseplant)
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
  • Work a rotational schedule 15 days on and 13 days off

Retail Specialist

SNC Lavalin O&M
11.2012 - 06.2019
  • Responsible for all aspects of the retail outlet in a 4000 room oil camp
  • Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyalty sales
  • Developed strong product knowledge to provide accurate information and expert advice to customers.
  • Managed inventory for optimal stock levels and efficient merchandise presentation.
  • Assisted management with special projects such as inventory audits or promotional campaigns implementation when needed.
  • Utilized POS systems efficiently for accurate transactions and inventory management purposes.
  • Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.


Manager/Baker

Loblaw Company Limited
02.2004 - 10.2012
  • Collaborated closely with other department heads to align cross-functional goals and strategies for company-wide success.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Over the course of 7 years I worked in several different departments. Non-Food ASM, Store Development Specialist, General Merchandise Manager, Leisure Manager, Full time Baker and Cake Decorator
  • Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
  • Implemented loss prevention strategies that significantly reduced shrinkage rates.

Owner/Operator The Country Baker

Self-employed
06.2000 - 04.2004
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Operated and managed a small country bakery specializing in handmade breads and custom cake designs.
  • Trained and motivated employees to perform daily business functions.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Diploma - Hotel, Motel, And Restaurant Management

Toronto School of Business
Ottawa, ON
06-1990

Skills

  • Customer service
  • Cross-training staff
  • Cost control
  • Health inspections
  • Employee retention
  • Safe food handling
  • Expense tracking
  • Budget administration
  • Microsoft Excel

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • Advance Certified Food Handler, Compass Group Canada - Since 2012
  • Learn the Language of Digital Training - 2025
  • Cyber Security Awarness Certification 2022

Interests

  • Bread Making
  • Learning new cooking techniques and expanding my culinary skills
  • Cooking
  • Baking
  • Cake Decorating

Timeline

Food Service Manager

Compass Group Canada
08.2022 - Current

Retail Specialist

SNC Lavalin O&M
11.2012 - 06.2019

Manager/Baker

Loblaw Company Limited
02.2004 - 10.2012

Owner/Operator The Country Baker

Self-employed
06.2000 - 04.2004

Diploma - Hotel, Motel, And Restaurant Management

Toronto School of Business

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Marc Bruneau