Marc Bibeau

Audit accommodations to ensure accurate check-in and check-out processes.

• Resolved guest inquiries and issues promptly, contributing to high satisfaction levels.
• Assisted with room reservations, modifications, and cancellations to optimize occupancy rates.
• Performed daily housekeeping duties to maintain a welcoming environment for guests.
• Fulfilled guest requests efficiently and courteously, improving overall service quality.

• Guided passengers on safety, security and comfort protocols, fostering a professional and reassuring environment.
• Executed security measures on each flight, collaborating with pilots to ensure comprehensive understanding of flight plans.
• Administered first aid, CPR, or other medical attention to passengers.
• Served meals, snacks and drinks to passengers, focusing on precision and customer satisfaction.

• Assessed specialty business returns from national inventory, contacting taxpayers to gather accurate and detailed financial information while ensuring confidentiality of sensitive materials.
• Researched client inquiries through phone, email, and mail, providing timely and accurate responses to enhance client satisfaction.
• Conducted thorough tax audits to ensure compliance with federal regulations.

• Sold flight fares, checked in passengers and baggages, managed weight & balance, marshalled aircrafts, disembarked and boarded passengers, ensured customer service and health & safety compliance while generating multiple operational reports.
• Assisted passengers with bag tagging, researched solutions, communicated effectively, coordinated hotel bookings, managed emails and telephone inquiries, and facilitated baggage delivery while maintaining professionalism.
• Coordinated with flight crews to ensure smooth operations and communication.

• Directed employees in job duties, ensured quality food service, compiled daily sales reports, processed daily cash deposits, and upheld staff health and safety standards.
• Optimized workflow and efficiency through effective time management.
• Supervised kitchen staff to ensure efficient meal preparation and service.

• Supervised daily operations, including duty assignments and shift coordination.
• Managed employees by delegating job duties to enhance food service quality.
• Trained team members on service standards and food preparation.
• Oversaw time management, coordinated inventory control, and optimized shift scheduling.
• Addressed customer inquiries and resolved complaints promptly.
• Maintained staff health and safety through regular monitoring.
• Created daily sales reports to track performance and ensured accurate cash deposits.