Hi, I’m
Marc Audet
Director
Saint-Lambert,QC
I never dreamed about success, I worked for it.
Estee Lauder
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in business development and operational efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
years of professional experience
Work History
Focal SystemsSan Francisco, CA
Director of Operations
12.2020 - Current
Job overview
- Monitored budget and allocated operational resources.
- Oversaw day-to-day activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with cross-functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Mentored and coached team members to foster productive and engaging work environment.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Established and monitored quality assurance standards to achieve operational excellence.
Diner En Blanc InternationalMontreal, Québec
Director of Business Development and Operations
06.2019 - 02.2020
Job overview
- Established, initiated and optimized business development strategies based on company targets.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Trained and supported the Project Managers to deliver world-class service to event partners and clients.
Crossmark CanadaMississauga, ON
Retail Operations Manager
08.2012 - 06.2019
Job overview
- Directed training and performance monitoring for 400 staff members and 10 regional supervisors.
- Streamlined monthly, quarterly and yearly audits, effectively reducing financial discrepancies and risks.
- Exceeded revenue and cost-reduction goals on consistent basis, resulting in commendation from management.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Contributed to leadership team for implementing company policies and procedures.
- Analyzed operational expenses to identify opportunities and developed strategies for increased profits.
- Participated in Business Process Initiatives to address issues with turnover and cross-functionality of field teams.
- Developed guidelines and metrics for performance and learning management systems.
Les 3 BrasseursMontreal, Québec
Restaurant Manager
01.2016 - 12.2020
Job overview
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Agence TANMAR AgencyMontreal, Québec
Director of Sales and Business Development
01.1995 - 12.2008
Job overview
- Researched new campaigns and industry trends, adjusting objectives and communicating to sales team for future amendments to existing protocol.
- Defined regional sales strategies, developing and revising annual and quarterly sales plans for sub-agents.
- Reported on leads, sales opportunities, progress and activity, informing weekly forecasts and monthly pipeline development.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Coached clients and store staff in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
BCI Benefits Coordinators IncMontreal, Québec
Assistant Marketing Director
01.1990 - 12.1994
Job overview
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Conducted market analysis and research to identify trends and opportunities.
- Built strong relationships with industry professionals and associations.
- Established, initiated and optimized business development strategies based on company targets, market data and budget factors.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Mentored local personnel on best practices and protocols to maximize productivity.
Education
Concordia UniversityMontreal, QC
BBA from Human Resource Management
09.1986 - 06.2023
University Overview
- Minor in Psychology
Skills
Strategic planning and execution
Accomplishments
- Reduced overtime by 85% and annualized turnover by 50%, increasing profit and exceeding growth targets.
- Exceed sales and growth targets every year.
- Achieved improved client NPS by introducing cross-functional teams to improve store coverage in remote areas.
- Grew my own business from a local sales agency to become one of the first national sales agents in the industry.
- Provided marketing and coaching services to a network of 4000 independent agents across Canada.
Timeline
Director of Operations
Focal Systems
12.2020 - Current
Director of Business Development and Operations
Diner En Blanc International
06.2019 - 02.2020
Restaurant Manager
Les 3 Brasseurs
01.2016 - 12.2020
Retail Operations Manager
Crossmark Canada
08.2012 - 06.2019
Director of Sales and Business Development
Agence TANMAR Agency
01.1995 - 12.2008
Assistant Marketing Director
BCI Benefits Coordinators Inc
01.1990 - 12.1994
Concordia University
BBA from Human Resource Management
09.1986 - 06.2023
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