Summary
Overview
Work history
Education
Skills
Languages
Additional Information
Timeline
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Marc-André Nault

Marc-André Nault

Blainville,Quebec

Summary

Results-driven executive with 26 years of experience in sales and operations, leading high-performing teams in corporate and retail environments. Consistently exceeded revenue, profitability, and growth targets through effective communication and strategic planning. Developed innovative solutions that enhanced customer experience and strengthened market positioning. Proven ability to recruit and inspire teams, fostering a culture of performance and continuous improvement in competitive settings.

Overview

14
14
years of professional experience

Work history

National Vice-President After-Sales

Nissan Canada
Mississauga , Toronto
09.2022 - 04.2025
  • Executive Committee Member – P&L Owner for Nissan & Infiniti After-Sales Division (C$106M Operating Profit)
  • Led transformation and performance of national after-sales division (95 team members across marketing, quality, engineering, logistics, warranty, and distribution – 3 warehouses across Canada).
  • Achieved +22% growth in operating profit, record sales from 2022 to 2024, and highest employee engagement score.
  • Global leader in customer retention, record 46% loyalty rate over 10 years, driven by innovative programs and rigorous tracking of dedicated actions and budgets.
  • Strategic coaching: mobilizing sales & service teams, optimizing processes, negotiating and strengthening customer loyalty.
  • Full financial accountability: budgeting, forecasting, P&L, purchasing, inventory management, cash flow and profitability.
  • Executive-level strategic planning: long-term vision, action plans, key partnerships and major contracts.
  • Continuous improvement: quality, compliance, logistics and KPI reporting.

National Vice-President Sales and Operations

Nissan Canada
Mississauga , Toronto
06.2019 - 09.2022
  • Executive Committee Member – National Sales Lead (Annual Revenue: C$3.5B)
  • Recognized leader in sales and network management, with national responsibility and direct collaboration with 196 Nissan franchisees and team of 65 employees (head office and regional teams).
  • Defined and executed national commercial strategy, achieving revenue, profitability, and market share targets.
  • Strong communicator, skilled at mobilizing and aligning franchisees and teams around a culture of performance and engagement.
  • Oversaw vehicle supply chain and transportation: optimized inventory turnover, ensured product availability, and maximized sales.
  • Expert in market analysis, forecasting, and dashboard implementation to monitor sales, inventory, profitability, and customer satisfaction.
  • Direct contributor to continuous improvement of products, services, and customer experience.

Regional General Manager East Region

Nissan Canada
Montréal, QC
01.2017 - 06.2019
  • Largest Region in Canada (82 Franchisees)
  • Accountable for driving sales growth and market share, which increased from 5.3% to 8.1% during tenure.
  • Led and mobilized team of 12 Territory Managers: recruitment, onboarding, coaching, and talent development.
  • Oversaw regional strategy execution: targets, budgeting, marketing, and key performance analysis (sales, profitability, customer satisfaction).
  • Directed cross-functional teams to achieve strategic objectives.
  • Developed and deployed growth plans and continuous improvement initiatives.
  • Managed special projects: product launches, strategic partnerships, mergers and acquisitions.

Associate General Manager & District Manager

Nissan Canada
Montréal, Québec
07.2013 - 12.2016
  • Strategic support to Regional Director: translating global vision into actionable plans tailored to local challenges.
  • Managed and supported franchisees in achieving sales, profitability, and customer satisfaction targets.
  • Ensured effective communication and coordination between franchise network and head office.
  • Implemented new technologies and trained dealership staff.
  • Monitored key performance indicators (KPIs) to adjust commercial strategies.
  • Provided daily support to Territory Managers, including franchisee negotiations and operational guidance.

General Manager

Groupe Desmeules
Blainville, Québec
11.2010 - 02.2013
  • Launch and Management of New Chrysler/Jeep/Dodge/Fiat Dealership in Blainville
  • Oversaw full launch process: facility construction, recruitment, and implementation of organizational structure.
  • Developed and executed commercial strategy to position brand in a highly competitive market.
  • Built and led a team of 28 employees, with strong focus on performance and customer satisfaction.
  • Established operational and financial processes to ensure optimal annual budget management, cost reduction, and strict expense control.

Education

Bachelor’s Degree in Business Administration - Finance / Marketing

University of Quebec in Montreal
Montreal, Quebec
/1994 - /1997

Skills

  • Sales Strategy and Execution
  • Long-Term Vision
  • Team Management
  • Financial Analysis
  • Competitive Analysis
  • Operational Planning
  • Team Motivation
  • Customer Relationship Management (CRM)
  • Multichannel Marketing
  • Purchasing / Supply Chain Management

Languages

Français
Native
Anglais
Fluent

Additional Information

  • Great Place to Work 6 years in a row -2024
  • Winner – Global After-Sales Excellence Award Nissan & Infiniti (2023)
  • Winner – Global After-Sales Excellence Award Nissan (2022)
  • Winner – J.D. Power Americas Excellence Award (2022)
  • Winner – Americas Excellence Award – Customer Experience Improvements (2021)
  • Winner – Global After-Sales Excellence Award Infiniti (2021)

Timeline

National Vice-President After-Sales

Nissan Canada
09.2022 - 04.2025

National Vice-President Sales and Operations

Nissan Canada
06.2019 - 09.2022

Regional General Manager East Region

Nissan Canada
01.2017 - 06.2019

Associate General Manager & District Manager

Nissan Canada
07.2013 - 12.2016

General Manager

Groupe Desmeules
11.2010 - 02.2013

Bachelor’s Degree in Business Administration - Finance / Marketing

University of Quebec in Montreal
/1994 - /1997

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Marc-André Nault