Marc-André Mora Feijoo
Montreal,Canada
Summary
Dynamic hospitality professional with over 6 years of experience in high-end hotels. Recognized for strong problem-solving abilities, attention to detail, and exceptional teamwork skills. Committed to high work ethics and eager to embrace new challenges, with diverse international experience in South Korea and France. Fluent in French, Spanish and English.
Overview
13
13
years of professional experience
Work History
Night Auditor and Doorman
Le Mount Stephen Hotel
05.2022 - Current
- Offer a 5 star level of service: by being very proactive with the guest and giving attention to every element of his/her experience
- Able to handle simultaneous task (calls, check-in, check-out, requests) in rush hour without affecting the quality of the service
- Manage the hotel at night without supervision and complete the audition tasks
Cleaner
Three Sisters Cleaning
01.2021 - 02.2022
- Have a high standard of cleaning and attention to small detail as my role was to clean high-end rental vacation unit assigned without supervision
- Manage all the task of the day to complete them in the shortest time possible: optimizing a 8 hours of work into 5 hours on average (as I had to finish in 5 hours)
Valet and Doorman
Rimrock Resort Hotel
03.2018 - 01.2021
- Drive guests to their destination
- Greeting the guests at the door and providing a 4 Diamond service level
- Lift 22kg luggage every day
Roller Coaster Operator
Six Flags La Ronde
01.2012 - 01.2017
- Apply and enforces rules of safety and conduct for all riders
- Offer a great customer service to the guests
- Solve various situation that arise with the guests
Marketing Intern
PhantomBuster
04.2016 - 06.2016
- Researched interesting and relevant content to capture interest and improve site traffic.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Test various cold-calling strategy to find out which ones results in better leads
Education
BAA - Marketing specialization- Trilingual program
HEC Montréal
Montreal, QC01.2021
Business Management (DEC) -
Collège De Maisonneuve
Montreal, QC05.2016
DEP - IT Support
CFP Des Riverains
Repentigny12.2011
Skills
- Adaptability
- Flexibility
- Class 5 driver license
- Strong Work Ethic
- First Aid
- Hospitality service expertise
- Interpersonal communications
- Multilingual Skills
- Team Collaboration
- Attention to Detail
Qualities and skills
- Trilingual: Fluent French, Spanish and English
- Easy to adapt, very flexible with schedule and physically fit lifting luggage of 22kg and up
- Class 5 driver license with clean driver's abstract
- Over 9 years of hospitality experience in customer service working as bellman, valet, front desk agent, night auditor and roller coaster operator
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Night Auditor and Doorman
Le Mount Stephen Hotel
05.2022 - Current
Cleaner
Three Sisters Cleaning
01.2021 - 02.2022
Valet and Doorman
Rimrock Resort Hotel
03.2018 - 01.2021
Marketing Intern
PhantomBuster
04.2016 - 06.2016
Roller Coaster Operator
Six Flags La Ronde
01.2012 - 01.2017
BAA - Marketing specialization- Trilingual program
HEC Montréal
Business Management (DEC) -
Collège De Maisonneuve
DEP - IT Support
CFP Des Riverains
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