Marc-Alexandre Chatel-Turgeon
Lemoyne,QC
Summary
Driven and Always Growing: I'm known for being super organized and a clear communicator. I’m great at juggling tasks and tackling challenges, making sure things are done right. Building strong ties with clients and having a solid business sense come naturally to me. I'm always keen to learn and adapt, especially in busy settings, keeping clients happy and always looking to improve.
Overview
11
11
years of professional experience
Work History
Entrepreneur
Self-employeed
03.2020 - Current
Scaffolder
Agf
08.2019 - 03.2021
- Assembled, and dismantled scaffolding structures to meet project needs.
- Inspected scaffolding for safety and structural integrity before each use.
- Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
- Worked in team-focused environment to collaboratively complete projects on time and within budget.
- Assisted with tying off and securing scaffolding to building structures to optimize safety.
Client Service Representative
Hydraulique Rive-Sud
05.2017 - 08.2019
- Managed high-volume customer inquiries daily with a positive attitude, focusing on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to understand customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Assisted hydraulic technicians with on road repairs (on-site mobile repair service)
- Offered troubleshooting advice to assist customers with technical issues.
- Monitored employees and data entry and implemented new guidelines to improve efficiency and accuracy.
- Performed general clerical tasks such as filing, faxing and data entry.
- Completed data entry tasks with accuracy and efficiency.
- Updated and maintained customer information, documents and records.
Order Clerk
Les Industries Quebec Bolts
Candiac, Quebec
04.2013 - 05.2017
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Processed orders in line with policies and maintained up-to-date customer accounts.
- Generated invoices and shipping labels for accurate billing and shipping.
- Operated pallet jacks, forklifts and other equipment regularly.
- Completed data entry tasks with accuracy and efficiency.
- Handled data entry and paperwork for shipments received.
- Performed data entry for sales, orders and other customer data requirements.
Education
High School Diploma -
Access Adult Education Centre
Saint-Lambert, QC2009
Heritage Regional High School
Saint-Hubert, QCSkills
- Bilingual ( speaking, writing)
- Operational Procedures
- Regulatory Compliance
- Maintaining Clean Work Areas
- Health and Safety Practices
- Active Communication
- Carpentry and Woodworking
- Microsoft Office
- Data Input
- Customer Orders
- Project Support
- Assembly and Production
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Entrepreneur
Self-employeed
03.2020 - Current
Scaffolder
Agf
08.2019 - 03.2021
Client Service Representative
Hydraulique Rive-Sud
05.2017 - 08.2019
Order Clerk
Les Industries Quebec Bolts
04.2013 - 05.2017
High School Diploma -
Access Adult Education Centre
Heritage Regional High School
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