Summary
Overview
Work History
Education
Skills
Certification
State of California Department of Social Services Community Care Licensing Division
Languages
Timeline
Generic

Marbella Luque

Thermal

Summary

  • My background includes working with patients to enhance their quality of life, and being dedicated to improving patient outcomes.
  • Dedicated and empathetic, offering experience in direct patient care. Committed to obtaining the highest level of patient satisfaction.
  • Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
  • Effective at patient assessments, treatment planning, and progress updates. Well-versed in electronic charting, healthcare team collaboration, and documentation of results for patients working through occupational therapy protocols.
  • Proficient team player, skilled in promoting improvements to physical strength and abilities to enhance patients' lives at home, in school, or at the workplace. Strong planning, problem-solving, and relationship-building skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bookkeeper and Dispatcher

Rama Trucking LLC
Thermal
01.2024 - Current
  • Entered and tracked invoices, expenses, and revenue, supporting the monthly and quarterly financial reporting process.
  • Prepared basic financial statements to assist leadership in understanding business performance and maintaining regulatory compliance.
  • Assisted in processing payroll and supported timely tax filings in collaboration with external accountants.
  • Communicated directly with brokers and drivers, relaying critical instructions and updates to maintain operational efficiency.
  • Resolved customer concerns related to dispatching issues by investigating discrepancies and providing prompt solutions.
  • Monitored driver performance, offering feedback to enhance service quality and adherence to schedules.
  • Maintained detailed records of driver availability, routes, and delivery progress, ensuring transparency and accountability.

Medical Assistant

Coachella Valley Unified School District with Sunbelt Staffing
Thermal
02.2022 - 01.2024
  • Administered COVID-19 testing and provided guidance to students and parents on at-home testing protocols.
  • Delivered exceptional customer service to students, parents, and staff, ensuring timely responses to healthcare concerns.
  • Conducted internet research to stay updated on health protocols and communicated relevant information to stakeholders.
  • Managed the school nursing office, maintaining accurate student health records and coordinating care.
  • Utilized strong time management skills to efficiently handle tasks in a fast-paced environment.
  • Ensured cleanliness and organization of the exam room, including sanitizing and restocking supplies.
  • Assisted parents with registering for primary health services and facilitated the import of vaccination records.

Medical Assistant and Phlebotomist

Centro Medico Oasis
Thermal
05.2010 - 02.2022
  • Responsible for ordering, organizing, and maintaining laboratory supplies, ensuring the proper storage and checking of expiration dates to maintain regulatory compliance.
  • Conducted a variety of diagnostic tests, including: Drawing blood samples and performing urinalysis (urine dipstick).
  • Administering and interpreting hemoglobin, glucose, and strep tests.
  • Performing H. pylori breath tests, drug screening, hemoccult tests, HIV testing, and pregnancy tests.
  • Managed lab reconciliation reports to ensure accurate tracking and inventory of lab tests and supplies.
  • Supported clinical operations by preparing examination rooms, scheduling patient appointments, and answering multi-line phone systems.
  • Took patient vital signs and provided injections and vaccinations.
  • Assisted with wound care and medication administration as per treatment plans.
  • Recorded and updated patient information in the system accurately to maintain proper medical documentation.
  • Ensured a clean and organized laboratory environment, supporting a safe and efficient workspace for all team members

Education

CDPH Certified Phlebotomist Technician -

Wagner Training Institute Inc.
Redlands, CA
10.2015

Associate of Science - Medical Assisting

Anthem College
Phoenix, AZ
03.2009

Skills

  • Microsoft Office (Excel, PP, Word, etc)
  • Zoom
  • Canva
  • Blackboard
  • Teamwork
  • Problem solving
  • Organization
  • Creative thinking
  • Active listening
  • Quick learner
  • Versatile
  • Medical experience
  • First aid
  • CPR certification
  • HIPAA training
  • Data privacy awareness
  • EHR system experience
  • Customer service
  • Communication skills
  • Time management

Certification

  • First aid and CPR certification
  • HIPAA Training
  • Data privacy awareness
  • EHR system experience

State of California Department of Social Services Community Care Licensing Division

  • responsible for monitoring, and regulating community care and home care services to promote the health, safety, and quality of life for residents and consumers.

Languages

Spanish
Native/ Bilingual

Timeline

Bookkeeper and Dispatcher

Rama Trucking LLC
01.2024 - Current

Medical Assistant

Coachella Valley Unified School District with Sunbelt Staffing
02.2022 - 01.2024

Medical Assistant and Phlebotomist

Centro Medico Oasis
05.2010 - 02.2022

CDPH Certified Phlebotomist Technician -

Wagner Training Institute Inc.

Associate of Science - Medical Assisting

Anthem College

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Marbella Luque