Marbella Flores
Los Angeles
Summary
Highly motivated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
4
4
years of professional experience
Work History
Service Supervisor
Total Wine & More
Los Angeles
01.2023 - 05.2026
- Led a team of sales representatives to achieve monthly targets consistently.
- Conducted training sessions on product knowledge and customer service best practices to enhance team capabilities.
- Collaborated with senior management to develop long-term strategic goals for company growth.
Guest Experience Supervisor
SoFi Stadium/Hollywood Park
Inglewood
10.2022 - 02.2023
- Oversaw guest relationships to elevate overall experience at events.
- Resolved guest inquiries and issues promptly to enhance satisfaction.
- Led guest services team during high-traffic events and game days to ensure seamless operations.
Docent Lead
Round Room Live/Wake Me When Im Free/Tupac Exhibit
Los Angeles
01.2022 - 09.2022
- Trained new docents on exhibit details and visitor interaction techniques, enhancing visitor engagement.
- Led daily interactive activities for visitors, ensuring compliance with museum policies and fostering a welcoming environment.
- Implemented strategies that streamlined operations, contributing to improved effectiveness in visitor experiences.
Education
Bachelor of Arts -
UCSB
Santa Barbara, CASkills
- Forecasting sales performance
- Managing customer relationships
- Motivating teams
- Effective verbal communication
- Critical thinking and problem-solving skills
- RBS certified professional
- Proficient in Google Suite
Timeline
Service Supervisor
Total Wine & More
01.2023 - 05.2026
Guest Experience Supervisor
SoFi Stadium/Hollywood Park
10.2022 - 02.2023
Docent Lead
Round Room Live/Wake Me When Im Free/Tupac Exhibit
01.2022 - 09.2022
Bachelor of Arts -
UCSB