Summary
Overview
Work History
Education
Skills
References
Timeline
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Marbelis Quintana Quintana

Calgary,Alberta

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Best Western Hotel
Calgary, AB
08.2022 - 03.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of the surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.

Cashier Assistant

Costco
Calgary, AB
08.2020 - 01.2021
  • Retrieved and disinfected customer shopping carts and baskets, organizing near store's front entrance for client use.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Packed customer orders into boxes and bags, transferring to shopping cart.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Answered questions about store policies and concerns to support positive customer experiences.

Window Cleaner

Jacek-Clean
Calgary, Alberta
02.2019 - 04.2022
  • Performed detailing tasks using microfiber and towelling cloths to remove excess moisture from window sills.
  • Applied water and detergent to glass with a non-scratch applicator and removed with a rubber squeegee blade to reduce smears.
  • Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
  • Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.

Sales Floor

Sirens Southcentre Mall
Calgary, Alberta
08.2019 - 02.2020
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Kept on top of changes to store products and promotions to maintain strong sales.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Educated customers on promotions to enhance sales.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.

Sales Associate

Winners
Calgary, AB
11.2019 - 01.2020
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Developed strong rapport with customers and created positive impression of business.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.

Post Construction Clean

The Go To Guys Ltd
Calgary , Alberta
08.2018 - 11.2020


  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Removal of garbage and drop sheets.
  • Cleaning all the surfaces of the bathroom, showers, and kitchen.
  • A dusting of surfaces such as furniture and window ledges.
  • Vacuuming rugs, upholstery and carpets.
  • Dry Cleaning Procedures.
  • Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Masseuse

Hotel Copacabana
Havana, Cuba
01.2014 - 11.2016
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Performed aroma therapies and specialized relaxation techniques.
  • Prepared oils and lotions for massages.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning the session.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Created a comfortable and professional environment for clients by setting up massage tables and preparing the treatment area.
  • Researched new techniques to stay up to date with trends and developments in the massage therapy industry.
  • Offered aromatherapy, hot stones, and cupping as part of massage treatments.
  • Utilized deep tissue, Swedish, and myofascial massage therapy techniques to provide options to customers.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Demonstrated knowledge of anatomy and physiology to better understand the body and inform massage techniques.

Education

Massage Therapy Diploma -

Professional Institute of Massage Therapy
Kensington, Calgary, Canada
08.2024

Gastronomy Certificate -

Culinary Association
Havana, Cuba
11.2016

Restaurant Decoration Certificate -

Playas Del Este , Guanabo
Havana, Cuba
06.2013

Reiki Certificate -

Usui Shiki Ryoho
Havana, Cuba
05.2010

Accounting Degree -

Kim IL Sung
Havana, Cuba
02.2001

Skills

  • Social perceptiveness
  • Client Service
  • Problem-solving skills
  • Professional demeanor
  • Sales
  • Stress Relief Massage
  • Responsible
  • Organization and Time management
  • Customer Service
  • Excellent work ethic

References

Ruben Fierro, The Go To Guys. 587-892-8479

Jacek, lidek-Clean. 403-690-4898

Timeline

Front Desk Agent

Best Western Hotel
08.2022 - 03.2023

Cashier Assistant

Costco
08.2020 - 01.2021

Sales Associate

Winners
11.2019 - 01.2020

Sales Floor

Sirens Southcentre Mall
08.2019 - 02.2020

Window Cleaner

Jacek-Clean
02.2019 - 04.2022

Post Construction Clean

The Go To Guys Ltd
08.2018 - 11.2020

Masseuse

Hotel Copacabana
01.2014 - 11.2016

Massage Therapy Diploma -

Professional Institute of Massage Therapy

Gastronomy Certificate -

Culinary Association

Restaurant Decoration Certificate -

Playas Del Este , Guanabo

Reiki Certificate -

Usui Shiki Ryoho

Accounting Degree -

Kim IL Sung

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Marbelis Quintana Quintana