Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maraya Pozos

Corona

Summary

Driven and highly motivated individual with a proven track record at Irvine Company Apartment Communities, expert in executive support and project coordination. Expertise in confidentiality and multitasking, significantly enhancing team productivity. Demonstrate strong organizational skills and a commitment to excellence.

Overview

8
8
years of professional experience

Work History

Sr. Administrative Assistant

Irvine Company Apartment Communities
06.2021 - Current
  • Support Vice President
  • Kept files and records in content management systems such as Onesite, Salesforce, Google Doc, EXCEL and others.
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.
  • Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
  • Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
  • Coached new employees on administrative procedures, company policies, and performance standards.
  • Acquired proper equipment, refreshments and supplies for meetings.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Corporate Receptionist

Irvine Company Apartment Communities
01.2020 - 06.2021
  • Managed multiple tasks and met time-sensitive deadlines.
  • Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
  • Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
  • Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problemsolving.
  • Supported executive staff by coordinating travel arrangements, booking conference rooms, and preparing meeting materials.
  • Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
  • Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
  • Demonstrated adaptability by quickly learning new software programs for communication and task management purposes.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Community Relations Representative

Irvine Company Apartment Communities
10.2017 - 01.2020
  • Collaborated with teams to develop solutions for addressing identified community issues.
  • Processed resident applications, lease documents and related paperwork.
  • Assisted residents with move-in and move-out processes.
  • Achieved financial goals by closing resident retention process and renewal paperwork.
  • Managed eviction process from beginning to end
  • Point of contact for training new associates

Temp Office Assistant

County Of Orange
09.2016 - 12.2016
  • Managed daily office tasks to support smooth operations
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Updated all client information in database
  • Assisted staff with administrative support to enhance productivity

Education

High School Diploma -

Lorin Griset
Santa Ana, CA
06-2010

Skills

  • Executive support
  • Confidentiality and discretion
  • High-level multitasking
  • Strong organizational skills
  • Calendar management mastery
  • Budget management experience
  • Executive support experience
  • Project coordination expertise
  • Expert time management
  • Expense reporting
  • Data entry
  • Filing

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Sr. Administrative Assistant

Irvine Company Apartment Communities
06.2021 - Current

Corporate Receptionist

Irvine Company Apartment Communities
01.2020 - 06.2021

Community Relations Representative

Irvine Company Apartment Communities
10.2017 - 01.2020

Temp Office Assistant

County Of Orange
09.2016 - 12.2016

High School Diploma -

Lorin Griset

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Maraya Pozos