Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maraya HernandezGomez

Rancho Palos Verdes

Summary

A newly licensed esthetician, passionate about providing personalized skincare treatments, with a strong focus on client consultation and skin analysis, eager to utilize my training to deliver exceptional results and build lasting client relationships in a dynamic environment. I'm a hard working individual with excellent interpersonal skills, a customer-centric mindset, and a passion for delivering exceptional service. I'm versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Sephora
11.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Hostess

Manhattan Beach Post
09.2023 - 05.2024
  • Addressed guest inquiries and issues
  • Greeted Guests walking in the door and ascertained guests needs
  • Organized reservations and walk-in parties to ensure guest satisfaction
  • Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment
  • Delivered a highly professional, courteous, and genuine personality and attitude toward guests and co-workers to increase an enjoyable atmosphere
  • Scheduled all reservations and planned seating arrangements for lunch and dinner service
  • Performed all dining room preparatory work and break down at the end of each shift
  • Inspected and maintained dining room serving stations for neatness and cleanliness

Receptionist

Coastal Homes and Commercial Cleaners
01.2020 - 09.2023
  • Answered the phone, handled messages, queries and complaints in an efficient fashion
  • Organized and scheduled cleanings, while managing payments

Barista

Target Starbucks
04.2019 - 12.2019
  • Food And drink prep and handling
  • Operating Point of Sale Systems and cash handling
  • Took Coffee, food, and other beverage orders and prepared them for customers quickly and effectively
  • Maintained a clean and professional appearance and dining area for guest satisfaction
  • Delivered excellent customer service and prompt food and beverage delivery

Education

Diploma In Esthetics -

Victory Career College
Carson, CA
08.2024

Diploma -

Redondo Shores High School
Redondo Beach, CA
06.2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Reliable and punctual
  • Exceptional customer service
  • Client service
  • Customer needs assessment
  • Professional demeanor
  • Guest relations

Certification

Licensed Esthetician, State Of California (License #Z 170048)-Issued: January 2025

Timeline

Sales Associate

Sephora
11.2024 - Current

Hostess

Manhattan Beach Post
09.2023 - 05.2024

Receptionist

Coastal Homes and Commercial Cleaners
01.2020 - 09.2023

Barista

Target Starbucks
04.2019 - 12.2019

Diploma -

Redondo Shores High School

Licensed Esthetician, State Of California (License #Z 170048)-Issued: January 2025

Diploma In Esthetics -

Victory Career College
Maraya HernandezGomez