Mara V. Balmes
Oshawa,ON
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
General Office Clerk
Papagino Foods
08.2022 - 07.2023
- Assisting in e-commerce (Shopify) website such as setting up new items, update the price, maintain inventory and generate online orders
- Preparing online orders for pickup and for shipping
- Answering telephone and relay telephone calls and messages to managers
- Setting up and maintaining manual and computerized information filing systems
- Entering accounts payable invoices and maintaining payments using Quick Books
- Reconciling and balancing monthly business statement accounts
- Assisting with other administrative duties as needed
Technical Sales Administrator
Yarlmetal Fabrications
06.2020 - 08.2022
- Receiving and processing purchase orders
- Verifying orders, including customers' personal information and payment details
- Contacting customers by phone or email to answer queries and obtain missing information with their orders
- Send notifications to costumers with regards to their order updates
- Expediting orders through internal liaison
- Directing feedback from customers to relevant departments
- Generate daily production meeting reports
- Coordinate with shipping department regarding US shipments
- Supporting the sales department with other administrative tasks, if requested.
Service Support/Cashier
East Court Ford Lincoln
01.2020 - 03.2020
- Greet customers and accept payments by cash, credit cards and checks from customers for repairs, parts, and other services
- Refund customer payments for unused parts or other reasons in accordance with supervisor direction or company policy
- Record receipts, delivery of change and other transactions throughout the shift
- Reconcile payments received with invoiced amounts and prices of parts
- Schedule and service appointments
- Explain service technicians’ recommendations, repairs and other actions to customers
- Direct customer calls to the desired or appropriate department
- Answer customer questions about vehicle problems, the status of repairs, and hours of operation
- Assist customers with valet service.
Office Support Admin
The Edge
04.2019 - 01.2020
- Perform clerical tasks such as photocopying, faxing, scanning and other duties as required
- Arrange and safe keep all company documents
- Assist with other administrative duties as needed
- Ensure jobs are completed according to company’s standards and submitted based on deadlines
- Process reports utilizing in-house database management software; prepare, proofread and edit business correspondences when required
- Create,monitor and record invoices as needed by clients
- Process and distribute mailings required by management.
Assembly Line Worker
Crystal Claire Cosmetics
05.2018 - 04.2019
- Prepare all the materials needed for the production
- Assemble parts in a fast paced environment
- Monitor products and ensure packaging does not include imperfect products
- Prepare products for shipping
- Follows GMP and perform good housekeeping as needed to keep work areas clean and ready for next shift
- Perform all other duties assigned by supervisor and line leader.
Food Counter Attendant/Storefront
Tim Hortons
10.2016 - 05.2018
- Greet the customers and guide them regarding products available on the menu
- Take guest’s orders and process it at the same time quickly
- Pack or serve the ordered meals as per client preference
- Provide timely and quality food and beverage
- Generate the bill and collect payments
- Do stock-ups for the items needed in store
General Labourer / Order picker
Technicolor
05.2016 - 12.2017
- Performing general physical activities in warehouse; loading, unloading, sorting and moving products and materials manually and using material handling equipment
- Reading work orders and receiving verbal instructions for work assignments
- Filling and completing order receipts, and assembling orders in shipping containers
- Transporting filled orders to and from shipping area
- Verifying and completing missing orders using As400.
Education
Industrial Engineering
Batangas State University
Batangas City, PH2014
Skills
- Quikbooks
- Verbal and Written Communication
- Microsoft Office
- Invoice Generation
- Customer Relationship Management
- Administrative Procedures
- Customer Support Needs Assessment
- Sales Tracking
- Staff Meetings
- Inquiry Requests
- Office Organization
Languages
English
Full Professional
Timeline
General Office Clerk
Papagino Foods
08.2022 - 07.2023
Technical Sales Administrator
Yarlmetal Fabrications
06.2020 - 08.2022
Service Support/Cashier
East Court Ford Lincoln
01.2020 - 03.2020
Office Support Admin
The Edge
04.2019 - 01.2020
Assembly Line Worker
Crystal Claire Cosmetics
05.2018 - 04.2019
Food Counter Attendant/Storefront
Tim Hortons
10.2016 - 05.2018
General Labourer / Order picker
Technicolor
05.2016 - 12.2017
Industrial Engineering
Batangas State University
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