María Paula Quinche
Coquitlam,BC
Summary
Bilingual Receptionist and Administrative Professional with over 5 years of experience in customer service and office management. Proficient in front desk operations, multi-line phone systems, and visitor coordination. Expertise in Microsoft 365, Google Suite, and database software. Demonstrated ability to enhance office efficiency while maintaining confidentiality in fast-paced environments.
Overview
5
5
years of professional experience
Work History
COSTUMER SERVICE REPRESENTATIVE
United Airlines
09.2023 - 02.2024
- Advised over 50 weekly clients on travel documentation, ensuring 100% compliance.
- Scheduled customized flights and accommodations for clients with medical needs or disabilities.
- Processed orders efficiently using company software systems.
- Provided support during peak hours to ensure smooth operations.
- Maintained accurate records of customer interactions and transactions.
ADMINISTRATIVE ASSISTANT
Peregrine Team - USA
01.2023 - 06.2023
- Managed 15+ daily appointments for executives, reducing scheduling conflicts by 20%.
- Organized confidential digital files, improving retrieval time.
- Supported recruitment by coordinating 50 or more interviews between candidates and senior staff.
- Used database software to accurately record, edit, and track client information.
- Responded to inquiries via phone and email with professionalism.
- Processed incoming mail and distributed documents to appropriate departments.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
COSTUMER SERVICE REPRESENTATIVE
Copa Airlines - Colombia
02.2022 - 10.2022
- Processed over 100 weekly bookings and modifications with 95% accuracy.
- Exceeded quality and productivity metrics in 90% of monthly evaluations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated databases with new and modified customer data.
ADMINISTRATIVE ASSISTANT
ANCOC Lirio de los Valles Church
02.2019 - 12.2021
- Created financial reports that reduced billing errors.
- Processed vendor payments with 100% on-time compliance.
- I answered a multi-line phone system, screened, and relayed accurate messages to the appropriate person.
Education
Nursing
Rosario University
Bogotá, CO´Standard First Aid & CPR Level C
PROSAFE
Burnaby, BCSkills
- Front desk and visitor management
- Multi-line phone systems
- Appointment scheduling
- Medical Terminology
- Document organization
- Mail handling and correspondence
- Conflict resolution
- Microsoft Office
VOLUNTEER EXPERIENCE
- Dressing Room Volunteer – CA Church | May 2025 - Present
- Early Childhood Teacher – Lirio de los Valles Church| Jan 2021 - Jun 2024
Languages
Spanish
Native language
English
Advanced (C1)
C1
Timeline
COSTUMER SERVICE REPRESENTATIVE
United Airlines
09.2023 - 02.2024
ADMINISTRATIVE ASSISTANT
Peregrine Team - USA
01.2023 - 06.2023
COSTUMER SERVICE REPRESENTATIVE
Copa Airlines - Colombia
02.2022 - 10.2022
ADMINISTRATIVE ASSISTANT
ANCOC Lirio de los Valles Church
02.2019 - 12.2021
Nursing
Rosario University
Standard First Aid & CPR Level C
PROSAFE
Similar Profiles
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Kathryn ShawKathryn Shaw
Flight Attendant at United AirlinesFlight Attendant at United Airlines
Brian SteeleBrian Steele
Flight Attendant at United AirlinesFlight Attendant at United Airlines
Chad SullivanChad Sullivan
Flight Attendant at United AirlinesFlight Attendant at United Airlines
Kaden CernyKaden Cerny
Aquatic Leader at City of Port CoquitlamAquatic Leader at City of Port Coquitlam