Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maranda Kenny

Edmonton,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Call Center Representative

Concentrix
11.2020 - Current
  • Offered product knowledge to customers, helping them to make informed decisions about their purchases or subscriptions.
  • Used multiple software systems for navigation during calls, improving efficiency and reducing hold times for customers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Retail Merchandiser

Old Dutch Foods
08.2019 - 09.2020
  • Monitored inventory levels and kept stock in product displays on sales floor.
  • Arranged consistent shelves, bins, and racks at three locations by following established planograms.
  • Removed damaged and discontinued items from displays.

Team Leader

Tim Hortons
06.2018 - 09.2020
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized work station, ensuring compliance with health and safety regulations.

Education

Massage Therapy (MT) Program -

Alberta College Of Massage Therapy
Edmonton, AB
03.2025

GED -

NSCC Kingstec
Kentville, NS
06.2023

Skills

  • Data Entry
  • Technical Troubleshooting
  • Verbal and Written Communication
  • Customer Support
  • Cash Handling
  • Multitasking
  • Time Management
  • Computer Skills
  • POS Systems and Ordering Platforms
  • Cleaning and Sanitizing
  • Safety Standards and Protocols
  • Teamwork Abilities

Certification

Food Safety Training ADVANCED 3

11/2019 - 11/2024

Timeline

Call Center Representative

Concentrix
11.2020 - Current

Retail Merchandiser

Old Dutch Foods
08.2019 - 09.2020

Team Leader

Tim Hortons
06.2018 - 09.2020

Massage Therapy (MT) Program -

Alberta College Of Massage Therapy

GED -

NSCC Kingstec

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Maranda Kenny