Maranda Edwards
Kingston,ON
Summary
Highly proactive manager with 10 years of experience in the restaurant/ fine dinning industry. Background includes financials, team management and customer service in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
The Ivy Restaurant
03.2023 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations, and procedures.
Food and Beverage Supervisor
Pennant Hills Golf Club
12.2021 - 01.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Supervised a team.
- Took part in all golf days and special events.
- Constantly check Inventory levels and do weekly orders.
Professional Server/Bartender
Aquaterra
06.2020 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- participated in all wine and food training sessions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Head Server/Bartender
Pomeroy Kananaskis Mountain Lodge
01.2017 - 01.2020
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Food And Beverage Management Studies
Cornell University
Ithaca, NY 06.2020
High School Diploma -
Gananoque Secondary School
Gananoque, ON06.2016
Skills
- Customer Service Best Practices
- Employee Schedule Management
- Staffing and Sales Reporting
- Teamwork and Collaboration
- Front of House Management
- Safe Food Handling Practices
- Performance Improvement
- Hiring and Training
- Profit and Loss Reporting
Timeline
Restaurant Manager
The Ivy Restaurant
03.2023 - Current
Food and Beverage Supervisor
Pennant Hills Golf Club
12.2021 - 01.2022
Professional Server/Bartender
Aquaterra
06.2020 - 10.2020
Head Server/Bartender
Pomeroy Kananaskis Mountain Lodge
01.2017 - 01.2020
Food And Beverage Management Studies
Cornell University
High School Diploma -
Gananoque Secondary School
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