Maram Fadl
Ajax,ON
Overview
8
8
years of professional experience
Work History
Elementary Occasional Teacher
Toronto District School Board
Toronto, ON
09.2023 - Current
- Assumed responsibility and accountability for classroom academic progress as well as students' sense of well-being and belonging
- Developed learning opportunities that reflected the diverse interests and unique social capital of students.
- Cultivated positive relationships with the administration, teaching staff, and students. Built and maintained a classroom culture in which students love learning, and are invested in equity and social justice.
- Developed lessons and learning opportunities for Black History Month, Pride Month, and National Indigenous Peoples Day.
- Ensured that lessons, activities, and assessments were accessible and affirming to students of different abilities and backgrounds.
- Demonstrated flexibility in adjusting the initiating episode of a learning engagement in response to the reactions and engagement levels of students.
- Maintained a safe and orderly learning environment for all students.
- Adapted teaching strategies based on individual learning styles.
Client Intake and Service Specialist
Immigrants Working Centre
Hamilton, ON
02.2023 - 11.2023
- Perform administrative duties associated with the smooth operation of remote, front-line information, orientation, needs and assets assessment, and referrals programming.
- Assisted in resolving customer complaints by utilizing problem-solving skills.
- Worked one-on-one and in family groups to complete the initial settlement and/or employment program intake process.
- Provided external referrals for newcomers and others who aren’t eligible for Immigration, Refugees and Citizenship Canada (IRCC) funded services.
- Supported the orientation, training and supervision of administrative volunteers.
- Booked new and existing clients for the appropriate front-line service with the appropriate staff.
- Supported settlement counsellors in organizing information and orientation sessions that center on client needs and interests.
- Guided newcomers on settlement services and community resources.
- Organized workshops to enhance skills and knowledge for immigrant clients.
- Collaborated with local organizations to expand service offerings for clients.
Beauty Advisor
Sephora
Toronto, ON
10.2021 - 07.2022
- Advised clients on skincare and makeup products to enhance beauty routines.
- Helped clients achieve their desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Managed inventory by restocking shelves and organizing the stockroom efficiently.
- Provided exceptional customer service to build lasting client relationships.
- Collaborated with team members to maintain a clean and welcoming environment.
- Engaged in ongoing education about new products and industry trends regularly.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Created a positive shopping experience for each customer through effective communication skills.
Dental Treatment Coordinator
Jackson Square Dental Centre
Hamilton, ON
09.2018 - 03.2020
- Acted as the face of the dental office by welcoming over 100 weekly patients, comforting them, scheduling their appointments, and answering any questions about dental care and procedures.
- Managed insurance verification and pre-authorizations for dental procedures.
- Communicated with patients regarding treatment options and financial arrangements.
- Educated patients on dental benefits, and coordinated proper payment with insurance companies.
- Collaborated with dental staff to ensure seamless patient experience and service delivery.
- Maintained accurate patient records using dental practice management software systems.
Dental Assistant
Vujovic Dental Office
Hamilton, ON
09.2017 - 08.2018
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Assisted the dentist with treatment procedures, ensuring seamless care and increasing patient satisfaction.
- Managed availability of dental supplies by monitoring inventory on a biweekly basis and placing new orders as needed.
- Sterilized 100% of instrumentation and delivered to treatment area; positioned instruments for dentist's access, suctioning, and ease of passing.
Education
Bachelor of Education -
York University
Toronto, ON06.2022
Doctor of Dental Surgery - Dentistry
National University
Khartoum, Sudan05.2017
General Arts And Science Diploma -
Mohawk College
Hamilton, ON06.2016
Skills
- Flexible and Adaptable
- Interpersonal Communication
- Cultural Awareness
- Client relationship management
- Conflict mediation
- Group and individual instruction
Languages
- English
- Arabic
Timeline
Elementary Occasional Teacher
Toronto District School Board
09.2023 - Current
Client Intake and Service Specialist
Immigrants Working Centre
02.2023 - 11.2023
Beauty Advisor
Sephora
10.2021 - 07.2022
Dental Treatment Coordinator
Jackson Square Dental Centre
09.2018 - 03.2020
Dental Assistant
Vujovic Dental Office
09.2017 - 08.2018
Bachelor of Education -
York University
Doctor of Dental Surgery - Dentistry
National University
General Arts And Science Diploma -
Mohawk College
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