Marai Valenzuela
Scarborough,ON
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Canada Lands Co
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
FOH Team Member\BOH
Butternut Bakery Co
11.2021 - 08.2022
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Sanitized and maintained the establishment as the custodian.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
Education
Associate of Arts - Audiovisual
Armando Dufey
Temuco Chile03.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Cleanliness standards
- Memory retention
- cooking (7years)
- Safe Food Handling
- High-volume dining
- Food safety understanding
- Sales expertise
- Service prioritization
- Table Bussing
- Foreign language proficiency
- Food spoilage prevention
- High Energy and Stamina
- Special Requests and Substitutions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Certification
smart serve july 2022- 2027
Timeline
Server
Canada Lands Co
08.2022 - Current
FOH Team Member\BOH
Butternut Bakery Co
11.2021 - 08.2022
Associate of Arts - Audiovisual
Armando Dufey
smart serve july 2022- 2027
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