María Consuelo Rozo Tovar
Rosemère,Canada
Summary
Experienced customer service and administrative professional in the airline and aviation services industries. With a proven track record of handling diverse roles in customer service, management assistance, and administrative support, I possess strong communication skills, problem-solving abilities, and the capacity to manage high-stress situations. I am committed to delivering a positive experience for passengers and ensuring operational efficiency.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
ACA Services d’Aviation
Montreal, Canada
06.2017 - 06.2018
- Provided administrative support, handle correspondence, invoicing customers, keeping records ensuring smooth operations and efficient communication.
Management Assistant
Su Archivo SAS
Bogotá, Colombia
06.2000 - 03.2011
- Supported the management team in daily operations, including documentation, scheduling, and communication with clients
- Assisted in organizing company records, improving data retrieval and office efficiency
- Coordinated with various departments to ensure the smooth execution of management directives.
Customer Service Agent
Continental Airlines
Bogotá, Colombia
08.1999 - 02.2000
- Provided passenger assistance at the airport, managing check-in, boarding, and issue resolution
- Handled high-pressure situations such as flight delays and passenger rebooking with professionalism and efficiency
- Collaborated with airport departments to ensure customer satisfaction.
Education
Bachelor’s in Tourism and Hotel Management -
Universidad Externado de Colombia
Bogotá, ColombiaCommercial Pilot Course -
Aerocentro de Colombia
Bogotá, ColombiaSkills
- Excellent communication skills in Spanish
- Functional proficiency in English and French
- Proficient in airline management systems (Amadeus, Sabre, etc)
- Strong administrative and organizational abilities
- Ability to work under pressure and resolve conflicts efficiently
- Proficient in Microsoft Office and other technological tools
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Professional Working
References
Available upon request.
Timeline
Administrative Assistant
ACA Services d’Aviation
06.2017 - 06.2018
Management Assistant
Su Archivo SAS
06.2000 - 03.2011
Customer Service Agent
Continental Airlines
08.1999 - 02.2000
Bachelor’s in Tourism and Hotel Management -
Universidad Externado de Colombia
Commercial Pilot Course -
Aerocentro de Colombia