Marabel Reynes
Niagara Falls,Ontario
Summary
Highly-qualified Housekeeping Supervisor offering 9 years of hospitality experience. Started as Room attendant till becomes a hands-on manager and supervisor dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Hilton Niagara Falls
08.2022 - Current
- Managing Housekeeping PM shift,from 3pm to 11:30;Clearing HSKP board,distrubuting the dirty rooms to Room Attendant.,Communicating to Front Desk as being Team till the end of the shift.
- Making a final report for the whole event in Housekeeping Dept. as the Closing report.
- Answering quests request calls and dispatching to housepersons to deliver to the guests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Production Line Worker
SunOpta
05.2022 - 08.2022
- Counting candies correctly with my best speed.
- Packaged and labeled products using automated equipment.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed and transported items to support assembly operations.
- Cleaning up the lines areas in the end of the shift.
Housekeeping Manager
Days Inn By Wyndham
06.2017 - 04.2022
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Making Housekeeping staff shifts schedule.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies.
- Managed laundry.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Adhered to safety protocols by enforcing proper equipment usage.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Room Attendant
Fourpoints BY Sheraton Hotel
07.2014 - 07.2017
- Making sure with the cleanliness of the room
- Make the room presentable.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
Education
Bachelor of Science in Pharmacy - Medicine
University of Perpetual Help Rizal
PhilippinesPharmacy Assistant -
UFCW Webcampus Online Course
Niagara Falls, ON2016
Certified Nursing Aide - Nursing Aide
Philippine Christian University
Hongkong Sar2004
Skills
- Department Coordination
- Task Assignment
- Ordering Cleaning Supplies
- Cleaning Practices
- Budgeting
- Resolve complaints
- Very good complyer from the the highest boss
- Diplomacy in conversation
- Productive
- Staff Scheduling
- Staff Evaluations
- Supply Inventory Management
Languages
English
Professional Working
Timeline
Housekeeping Supervisor
Hilton Niagara Falls
08.2022 - Current
Production Line Worker
SunOpta
05.2022 - 08.2022
Housekeeping Manager
Days Inn By Wyndham
06.2017 - 04.2022
Room Attendant
Fourpoints BY Sheraton Hotel
07.2014 - 07.2017
Bachelor of Science in Pharmacy - Medicine
University of Perpetual Help Rizal
Pharmacy Assistant -
UFCW Webcampus Online Course
Certified Nursing Aide - Nursing Aide
Philippine Christian University
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