Mara Williams
Victoria,BC
Summary
Knowledgeable Front End Manager enthusiastic about building high-performance teams. Almost 9 years of retail floor and leadership experience.
Overview
9
9
years of professional experience
Work History
Front End Manager
Canadian Tire
04.2014 - 08.2023
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Answered multiple phones in a professional manner
- Completed online orders for customer
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and made recommendations for improvements.
Receptionist
ServiceMaster Restore Of Victoria
11.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
Education
GED -
South Surrey White Rock Learning Centre
Surrey, BC06.2005
Skills
- Effective Working Relationships
- Front-End Support
- Cash Flow Management
- Credit Returns Processing
- Refund Processing
- Cash Register Operation
- Manage Employees
- Employee Performance Evaluations
- Refunds Exchanges and Adjustments
- Problem-Solving Skills
Timeline
Receptionist
ServiceMaster Restore Of Victoria
11.2018 - 01.2020
Front End Manager
Canadian Tire
04.2014 - 08.2023
GED -
South Surrey White Rock Learning Centre
Similar Profiles
Jaafar SingerJaafar Singer
Sales Associate at Canadian TireSales Associate at Canadian Tire
Bijender BijenderBijender Bijender
Walkie Operator at Canadian TireWalkie Operator at Canadian Tire
Mikaël WolfeMikaël Wolfe
Sales Associate at Canadian TireSales Associate at Canadian Tire
Bhupinderpreet SinghBhupinderpreet Singh
Truck Driver at Canadian TireTruck Driver at Canadian Tire
Pragati ShrivastavPragati Shrivastav
Branch Manager & Lending Specialist at EasyFinancial ServicesBranch Manager & Lending Specialist at EasyFinancial Services