Mara Williams
Victoria,BC
Summary
Knowledgeable Front End Manager enthusiastic about building high-performance teams. Almost 9 years of retail floor and leadership experience.
Overview
9
9
years of professional experience
Work History
Front End Manager
Canadian Tire
04.2014 - 08.2023
- Monitored cash drawers in 7 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Answered multiple phones in a professional manner
- Completed online orders for customer
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance and made recommendations for improvements.
Receptionist
ServiceMaster Restore Of Victoria
11.2018 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
Education
GED -
South Surrey White Rock Learning Centre
Surrey, BC06.2005
Skills
- Effective Working Relationships
- Front-End Support
- Cash Flow Management
- Credit Returns Processing
- Refund Processing
- Cash Register Operation
- Manage Employees
- Employee Performance Evaluations
- Refunds Exchanges and Adjustments
- Problem-Solving Skills
Timeline
Receptionist
ServiceMaster Restore Of Victoria
11.2018 - 01.2020
Front End Manager
Canadian Tire
04.2014 - 08.2023
GED -
South Surrey White Rock Learning Centre