MARA RUPI
Pierrefonds,QC
Summary
Proven achiever with extensive experience at PHOENIX FASTENING SYSTEMS, adept in customer service and Microsoft Office Suite. Excelled in building customer relationships and streamlining processes, significantly enhancing efficiency. Known for meticulous attention to detail and strong communication skills, consistently meeting or exceeding targets.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT/Inside Sales Representative
PHOENIX FASTENING SYSTEMS
01.2021 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained inventory of office supplies and placed orders.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Inside Sales Representative
FASTBOLT CORPORATION
06.2013 - 12.2020
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Set up new accounts, established customer credit and set up payment methods.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Recorded accurate and efficient records in customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Education
High School Diploma -
LAVAL CATHOLIC HIGH SCOOLH
Laval, QCSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Database entry
- Excel spreadsheets
- Verbal communication
- Professional and mature
- Invoice processing
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Multi-line phone systems
- Internet research
- Account management
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Native or Bilingual
Spanish
Elementary
Timeline
ADMINISTRATIVE ASSISTANT/Inside Sales Representative
PHOENIX FASTENING SYSTEMS
01.2021 - Current
Inside Sales Representative
FASTBOLT CORPORATION
06.2013 - 12.2020
High School Diploma -
LAVAL CATHOLIC HIGH SCOOLH
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