Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information - References
Languages
Timeline
Generic
María Pérez

María Pérez

Vancouver,BC

Summary

Experienced in strategic planning, team leadership, and operational excellence. Bring a forward-thinking approach to drive business growth and streamline processes. Proven track record of fostering collaborative environments and consistently achieving measurable results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Better Bodies Club
07.2023 - Current
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
  • Reviewed and analyzed sales data to identify trends, make informed decisions, and set targets for future growth.

Manager responsible for the mail reception and delivery department

CBC/Radio-Canada
04.2023 - 07.2023
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.


Front Desk Receptionist

Riviera Boutiques Suites
02.2022 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Key Account Manager

Flatzoom
02.2020 - 01.2022
  • Built and maintained strong client relationships to drive business growth.
  • Strengthened client relationships through regular communication and effective problemsolving.
  • Analyzed sales and customer data to identify trends and opportunities for increased profitability.
  • Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.

Education

Associate of Science - Master of Science in International Management

ESADE Business School
Barcelona, Spain
07-2015

High school diploma or GED - Technician in Process Operations at Chemical Plants

Faculty of chemistry
Barcelona, Catalonia
07.2010

Skills

  • Leadership and team building
  • Goal setting
  • Problem resolution
  • Time management
  • Training and coaching
  • Customer relations
  • Operations management

Accomplishments

  • Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.

Certification

  • Marketing, Advertising & Public Relations, 02/01/15, Present
  • Hospitality Management, 02/01/22, Present

Additional Information - References

Available upon request.

Languages

English
Full Professional
Spanish
Native or Bilingual
Catalan
Native or Bilingual

Timeline

General Manager

Better Bodies Club
07.2023 - Current

Manager responsible for the mail reception and delivery department

CBC/Radio-Canada
04.2023 - 07.2023

Front Desk Receptionist

Riviera Boutiques Suites
02.2022 - 04.2023

Key Account Manager

Flatzoom
02.2020 - 01.2022

High school diploma or GED - Technician in Process Operations at Chemical Plants

Faculty of chemistry

Associate of Science - Master of Science in International Management

ESADE Business School

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María Pérez