María Paz
Calgary,AB
Summary
Friendly, committed and hardworking; Used to fast paced environment and high attention to detail, self directed and calm with experience in pressured situations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Comcast, Xfinity
02.2022 - 08.2022
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Private Nanny
Catherine Labelle
09.2022 - 02.2023
Flowerist
Bloomstar Bouquet
02.2023 - 07.2023
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Cashier
Safeway
09.2023 - Current
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Diploma - Business Administration
South Alberta Institute of Technology
Calgary, AB12.2024
Skills
- Honest and Dependable
- Social Perception
- Self-Directed
- Conflict Mediation
- Coordination
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Cashier
Safeway
09.2023 - Current
Flowerist
Bloomstar Bouquet
02.2023 - 07.2023
Private Nanny
Catherine Labelle
09.2022 - 02.2023
Customer Service Representative
Comcast, Xfinity
02.2022 - 08.2022
Diploma - Business Administration
South Alberta Institute of Technology