Mara Murillo Mora
South Gate
Summary
Dedicated server with expertise in cash handling and problem resolution. Proven ability to enhance guest experiences through attentive service and effective staff training. Skilled in managing high-volume environments while ensuring service quality and training new staff on best practices. Strong relationship-building and time management skills drive customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Server
The Laugh Factory
Long Beach
09.2023 - Current
- Processed cash and payments accurately, ensuring smooth transaction flow.
- Trained new staff on service protocols and menu knowledge to enhance team performance.
- Provided beverage recommendations and served drinks to improve guest satisfaction during high-traffic hours.
- Verified identification for alcohol service and monitored intake to ensure compliance with regulations.
Server
Lazy Dog Restaurant & Bar
Downey
09.2023 - Current
- Managed high daily customer volumes while providing exceptional service.
- Delivered attentive, friendly service to enhance guest dining experience and foster loyalty.
- Increased profits through personalized greetings, addressing questions, and recommending specials.
- Resolved customer inquiries promptly to boost satisfaction and encourage repeat visits.
Front Office Assistant
Lim Rehabilitation and Chiropractic
Los Angeles
07.2021 - 06.2023
- Coordinated appointment scheduling with healthcare providers, ensuring timely access to care.
- Streamlined patient check-in and check-out processes, enhancing patient flow.
- Answered phone calls and responded to inquiries professionally.
- Entered patient information into computer systems accurately, supporting efficient record-keeping.
Education
Associate of Science - Business Administration
Long Beach City College
Long Beach, CA12-2025
Skills
- Customer service and support
- Sales techniques
- Cash handling
- Appointment scheduling
- Problem resolution
- Time management
- Team collaboration
- Staff training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
The Laugh Factory
09.2023 - Current
Server
Lazy Dog Restaurant & Bar
09.2023 - Current
Front Office Assistant
Lim Rehabilitation and Chiropractic
07.2021 - 06.2023
Associate of Science - Business Administration
Long Beach City College