Highly dependable individual with a strong grasp of delivering exceptional patient care and executing medical clerical duties. Demonstrates outstanding communication and customer service abilities. Seeking a role as a clerical assistant in a collaborative and team-oriented department. Eager to contribute to the smooth functioning of the organization and provide top-notch administrative support.
Hi, I’m
MARA M. CASTILLO
Scarborough,Canada
Summary
Overview
18
years of professional experience
Work History
St. Michael’s Hospital
Clerical Assistant
03.2021 - Current
Job overview
- Registering patients using Epic
- Knowledge in EPIC
- Part of the EPIC User team
- Knowledge in doing Payroll for our Department
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
EAST TORONTO HEALTH CENTER
Medical Receptionist Volunteer
03.2012
Job overview
- Book clients appointment, including recording initial referral information completely and accurately
- Provides reception and telephone answering services
- Arranges, organizes and coordinates appointments for assigned physician
- Maintains filing system to provide easy and accurate retrieval of client's information
- Manages group of physicians schedule time
MLSE-Scotia bank Arena
Food and Beverage Cash Register
12.2024 - Current
Job overview
- Operates a cash register, receives payments of cash and charges from customers or employees for goods of service
- Maintains proper security of cash at all times
- May set-up and stock assigned areas
- Responsible for solving customer complaints
- Provides the highest quality of service to customers at all times
FMI Group
Shift Manager
07.2013 - 10.2017
Job overview
- Ensuring the daily functioning of a station or group of employees
- Staffing: interview, hire and train new employees
- Setting Goals to both short and long-term goals to ensure a company's longevity
- Communicate with bosses and convey the necessary information to the various company parties
- Complete administrative work and correspond with other managers and create weekly schedule base on the monthly sale from the head office
DANFORTH AND PAPE X-RAY AND ULTRASOUND
MEDICAL OFFICE ASSISTANT
01.2007 - 12.2009
Job overview
- Providing patient/client services in the reception area
- Registering and scheduling clients on computerized database (EMR system)
- Faxing, filing, photocopying patients chart and place them in the appropriate places
- Assists radiologist and X-ray technicians during procedure
- Assists technicians of patients' previous records
- Maintaining a clean and pleasant environment following Standard Precaution
- Checks inventory and orders supplies
Education
Seneca CollegeToronto, ON
Medical Terminology Certificate
University Overview
Medix CollegeToronto, ON
Community Service Worker - Diploma
University Overview
Skills
- Proficient in MS Office
- Knowledge of EPIC
- Knowledge of Citrix
- Knowledge of Power Chart
- Knowledge of EPR
- Medical Transcription
- Knowledge of Medical Terminology
- Typing skills (40-45 wpm)
- Strong verbal communication skills
- Strong written communication skills
- Interpersonal skills
- Ability to work under pressure
- Ability to exercise independent judgment
- Handling daily accounts
- Maintaining inventory
- Sales through upselling techniques
- Outstanding customer service skills
- Ability to work well under minimal supervision
- Excellent organizational skills
Languages
English
Full Professional
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Devel
Timeline
Food and Beverage Cash Register
MLSE-Scotia bank Arena
12.2024 - Current
Clerical Assistant
St. Michael’s Hospital
03.2021 - Current
Shift Manager
FMI Group
07.2013 - 10.2017
Medical Receptionist Volunteer
EAST TORONTO HEALTH CENTER
03.2012
MEDICAL OFFICE ASSISTANT
DANFORTH AND PAPE X-RAY AND ULTRASOUND
01.2007 - 12.2009
Medix College
Community Service Worker - Diploma
Seneca College
Medical Terminology Certificate
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