Mara Hutt
Port Perry
Summary
Customer service-oriented professional with over 14 years of work experience, including over 5 years assisting in team management. Inclusive, holistic and motivational approach and an upbeat nature. Skilled at leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Mr. Sub
07.2018 - Current
- Supervised day-to-day operations to meet and exceed performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
- Maintained compliance with health and safety regulations, ensuring a safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Seasonal Harvester & Farmhand
Christel Lake Lavender
04.2015 - Current
- Harvested lavender; assisted in maintaining the gardens and property as required.
- Reduced crop loss during harvest through proper handling and storage methods.
- Assisted in crop transportation from fields to storage or processing facilities, ensuring timely delivery for maximum freshness and quality preservation.
- Contributed to environmental sustainability efforts by practicing responsible waste disposal during the harvesting process.
- Kept tools, equipment and work areas properly maintained.
- Prepared and packaged herbal tea blends and other handmade products for sale.
Customer/Food Service
Mr. Sub
09.2010 - 07.2018
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Massage Therapy -
Trillium College
Oshawa, ON07.2017
200-Hour Yoga Teacher Training -
Port Perry Flowyoga Studio
Port Perry, ON08.2015
Fitness & Health Promotion -
George Brown College
Toronto, ON04.2014
Skills
- Intrapersonal skills - consistent client-based care & building rapport
- Communication - reading, written, verbal
- Leadership & Collaboration - leading and assisting teams, classes and group projects; providing appropriate referrals
- Computer Literacy - adept at Microsoft PowerPoint, Excel, Word; quick learner when presented with new technology
- Problem-Solving - understanding complex needs and budgeting, taking all factors into account to create, implement and maintain an actionable plan which satisfies the needs and wants of all parties involved while respecting policies and procedures
- Note-taking and transcription
Certification
- Psychological Health and Safety Awareness - CCOHS
- Business Case for Workplace Wellness - CCOHS
- Food Handler Certification - MTY
- First Aid & CPR
References
Available upon request
Projects
Pickering Chiropractic Centre - Clinic Newsletter
Researched a variety of therapeutic modalities and health trends, developing an understanding of clients’ needs and the ways in which the clinic could support or fulfill those needs. Created a comprehensive and accessible method of providing clients with information pertaining to health optimization and promoted community wellness events, as well as provided an introduction to the practitioners associated with the clinic and the range of therapeutic modalities they offer. Attendance rates in group classes advertised increased by 40%; there was increased utilization of health services provided by the clinic, and clients reported feeling more confident in completing their home-care exercises due to clear instructions and illustrations in the newsletter.
George Brown College - Health Promotion & Community Development
Worked in a team of 4 to create a community health initiative program. Created and presented a smoking-cessation program - outlining goals, incentives, proposed outcomes, methods of evaluation of success, and discussing future steps. Raised awareness and provided support and resources for participants of the program.
Timeline
Assistant Manager
Mr. Sub
07.2018 - Current
Seasonal Harvester & Farmhand
Christel Lake Lavender
04.2015 - Current
Customer/Food Service
Mr. Sub
09.2010 - 07.2018
Massage Therapy -
Trillium College
200-Hour Yoga Teacher Training -
Port Perry Flowyoga Studio
Fitness & Health Promotion -
George Brown College
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